Just to update this
1. I've monitored the hub and the longest connection has been 3 days..
2. Ran the BT trouble shooter and that suggested an engineers visit which was arranged for 24th. Subsequently contacted by BT to say they had found a fault in their broadband network and so wouldn't need to visit house. Repair scheduled for completion 24th but still shows as ongoing on my BT account. Just online chatted to check progress and they say the "MSO has been cleared" but couldn't explain why there is an ongoing fault registered. They are now suggesting BT Tech Experts.....
3. Can't run the quiet line test as my master socket doesn't have the necessary internal socket
Any suggestions? Should I insist on an engineer visit?
Which of these looks like your master socket?
The one on the right..though it got two sockets...took cover off but no socket inside..
Run the quiet line test anyway it doesn't nessercarily need to be connected to the test socket but it just eliminates any internal wiring problems if there are any
Tried the quiet line test and line ok...
Just checked mybt account and the fault registered for resolution last Thursday is shown as still ongoing contrary to what I was told online yesterday... so who is right?
I looked at this http://aaisp-btmso.blogspot.co.uk/ and couldn't see any MSO in my location area since 12th... which is what the online chatter said was the problem..
Hub showing download 287 mbps and upload 994 mbps .. been like that since 12th...
What can you suggest?
Mistype should be kbps not mbps
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ41152759|
|3. Firmware version:||Software version 126.96.36.199.188.8.131.52.11 (Type A) Last updated 01/07/15|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 01:08:43|
|6. Data rate:||994 / 287|
|7. Maximum data rate:||20524 / 3240|
|8. Noise margin:||6.5 / 25.5|
|9. Line attenuation:||16.3 / 35.0|
|10. Signal attenuation:||16.3 / 32.2|
|11. Data sent/received:||1.4 MB / 11.7 MB|
|12. Broadband username:||email@example.com|
|13. BT Wi-fi:||Yes|
|14. 2.4 GHz Wireless network/SSID:||BTHub5-8P82|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||BTHub5-8P82 5GHZ|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||34:8a:ae:c8:45:d2|
|24. VPI/VCI:||0 / 38|
|25. Modulation:||G.992.5 Annex A|
|26. Latency type:||Interleaved|
|27. Software variant:||AA|
|28. Boot loader:||1.0.0|
Update...I've not switched the router off but max connection has been 3 days and the speed was still as slow after that time.
The fault found by BT - resgistered 20th Nov - was supposed to be fixed by 24th but wasn't. I was then told it would fixed on 4th Dec. Still in progess as I write..
Latest I've been told is " ...is likely to be fixed by 07/12/2016 they are still monitoring the line " Online chatter seem certain but I'm not convinced. Does it normally take this long? Do they need to monitor a line for over 2 weeks?
If this isn't fixed on Wednesday what do you suggest next??? thx...