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Distinguished Sage
Distinguished Sage
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Message 41 of 106

Re: Download times abysmal

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can you run btspeedtester and when first test completes then run diagnostic test and post the results 

 

 

btspeedtester



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bullshot
Aspiring Contributor
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Message 42 of 106

Re: Download times abysmal

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Download 8.37 upload 0.84 Ping latency 35.63 that was info for speed test this is info for
Broadband Diagnostic Test
Download speed achieved during test was 8.37!, for your connection the acceptable range of speeds is 4 - 21 Mbps
IP profile for your line is 8.58

Lots of other about upload and it says unable to identify any performance problem with your service at this time it is probably internet traffic

But have never had it this slow in years......had 16 during the day and sometimes 18
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bullshot
Aspiring Contributor
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Message 43 of 106

Re: Download times abysmal

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is that the info you asked for...using macbook now, ipad typing too slow

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bullshot
Aspiring Contributor
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Message 44 of 106

Re: Download times abysmal

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BTW ust had chat to wife of techie bloke next door and they switched from BT and are with Talk Talk and she hs no idea if they have infnity, but does not think so as she says the internet goes very slowly whe daughter is using her ipad to chat to friends

 

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Distinguished Sage
Distinguished Sage
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Message 45 of 106

Re: Download times abysmal

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which version of the hub are you using?



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bullshot
Aspiring Contributor
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Message 46 of 106

Re: Download times abysmal

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home hub 3

 

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Distinguished Sage
Distinguished Sage
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Message 47 of 106

Re: Download times abysmal

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lets see if you can get the stats from the hh3  here are the instructions similar to going to wireless just a different heading

 

BT HomeHub 3

From http://192.168.1.254

Settings >
Advanced Settings >
Broadband >
Connection >
Click "Show Details" Button at the bottom

You can also try the direct link

http://192.168.1.254/index.cgi?active_page=9116

Note 1. If this is the 1st time you have been to the Hub manager you will have to change & set your admin password.



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bullshot
Aspiring Contributor
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Message 48 of 106

Re: Download times abysmal

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had this problem last year itwas doing this all the time , and finally lost internet altogther...took my home hub 2 to friends house and it would not work there, BT sent me this Home hub 3 and problems stopped instantly and speed was great again, never dropped off at all until recently and been resetting router 5 or 6 times a day now for weeks...getting really fed up of it, but she says router is fine

 

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bullshot
Aspiring Contributor
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Message 49 of 106

Re: Download times abysmal

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Internet Connection Configuration
Connection Information
Connection time:0 days, 03:23:19
Data Transmitted/Received (GB):0.0 / 0.4
Broadband username:bthomehub@btbroadband.com
Password:Not configured
 
TCP/IP settings
Broadband network IP address:109.151.145.230 
Default gateway:213.120.155.230 
Primary DNS:213.120.234.54 
Secondary DNS:194.72.0.114 
 
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bullshot
Aspiring Contributor
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Message 50 of 106

Re: Download times abysmal

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is that what you wanted  or have i done it wrong

 

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