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bullshot
Aspiring Contributor
230 Views
Message 71 of 106

Re: Download times abysmal

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Morning....not touched hub and just done speed test 9.3. It was s slow yesterday, logging on to various websites took ages to open them.

will post those results I did before , just need to read back to remind myself how to do it

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bullshot
Aspiring Contributor
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Message 72 of 106

Re: Download times abysmal

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Think this is it

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:4 days, 11:54:03
Downstream:10.24 Mbps
Upstream:1.078 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.6 dB / 5.6 dB
Line attenuation (Down/Up):10.4 dB / 5.6 dB
Output power (Down/Up):20.4 dBm / 12.6 dBm
FEC Events (Down/Up):127069 / 2562
CRC Events (Down/Up):211 / 3916
 
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Distinguished Sage
Distinguished Sage
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Message 73 of 106

Re: Download times abysmal

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looking good just high noise margin  the mods will post a contact us link when they read this 



contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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bullshot
Aspiring Contributor
220 Views
Message 74 of 106

Re: Download times abysmal

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sorry for being thick....they will post on here a link for me to contact them via email...and then I reply to their email an then I will be in a queue for 3/5 days?

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Distinguished Sage
Distinguished Sage
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Message 75 of 106

Re: Download times abysmal

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the mods will post on here inviting you to use the contact us link which can be found as per my previous post.  once you complete the email following the link then you join a queue of other customers waiting for mod help and it can take 3/5 working days for mods to get back to you

 

they will arrange for noise margin to be reset to 6db giving an increase in connection speed and therefore download as well



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bullshot
Aspiring Contributor
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Message 76 of 106

Re: Download times abysmal

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thank you so much for your help...
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Moderator-Retired
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Message 77 of 106

Re: Download times abysmal

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Hi bullshot,

 

I'll be happy to give you a hand with this.

 

Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.

Thx

Craig

BTCare Community Mod

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.

We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.

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bullshot
Aspiring Contributor
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Message 78 of 106

Re: Download times abysmal

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thank you, I have filled out the 'contact us ' form

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Highlighted
Distinguished Sage
Distinguished Sage
189 Views
Message 79 of 106

Re: Download times abysmal

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please update after mods make contact again - like to see outcome



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bullshot
Aspiring Contributor
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Message 80 of 106

Re: Download times abysmal

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Will do....

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