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willymaxp
Aspiring Contributor
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Message 1 of 30

Re: Good speed from exchange, VERY slow at home

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I am also suffering from very slow throughput and just across the road from the BMW garage 01278 code.  The strange thing is that I did a speedtest this morning via iPad and I got 920kb/s down and 114.2kb/s upload @ 0710 so I come home tonight and test again back to 63.2kb/s down and 106.1kb/s upload ????.  I have gone via test socket on master socket and reset my router also.  See below screenshot via BT Broadband Speed Test site tonight at 18:43.  I have an egineer booked from 1300 to 1800 on Monday 10th Feb.  The speed seems to have gone down hill since the fibre install I requested failed due to copper issues and has never been the same since in the evenings.

 

BT Slow Speed 01278.jpg

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29 REPLIES 29
Distinguished Sage
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Message 2 of 30

Re: Good speed from exchange, VERY slow at home

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Hi Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

willymaxp
Aspiring Contributor
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Message 3 of 30

Re: Good speed from exchange, VERY slow at home

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I have followed the above and I was replying to thread https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Good-speed-from-exchange-VERY-slow-at-home/t... and this has appeared as a new thread

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Distinguished Sage
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Message 4 of 30

Re: Good speed from exchange, VERY slow at home

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to save confusion to the other posters replies as the causes may well be different
willymaxp
Aspiring Contributor
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Message 5 of 30

Re: Good speed from exchange, VERY slow at home

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Thanks but the other post that was added was somone who was maybe a couple hundred yards away from me.

 

Paul

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willymaxp
Aspiring Contributor
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Message 6 of 30

Re: Good speed from exchange, VERY slow at home

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Also this issue is not solved...........

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Distinguished Sage
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Message 7 of 30

Re: Good speed from exchange, VERY slow at home

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you are the only person who can mark your post as solved no one else can
willymaxp
Aspiring Contributor
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Message 8 of 30

Re: Good speed from exchange, VERY slow at home

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Do this mean that I have to re-raise this again?.

 

I got an engineer turning up on Monday 10th between 1300 and 1800, that took me an age to get that to happen so if an engneer does turn up is he going to be able to resolve it ?.

 

Paul

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Distinguished Sage
Distinguished Sage
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Message 9 of 30

Re: Good speed from exchange, VERY slow at home

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No if hou go to message 4 which is marked solved and then options on right you should be abled to remove the solved. As the originator only you and mod can mark post as solved


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willymaxp
Aspiring Contributor
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Message 10 of 30

Re: Good speed from exchange, VERY slow at home

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BT Wholesale Broadband Performance Test.jpg

 

Test Results.jpg

 

A couple of screnshots from BT Wholesale Speedtester

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