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Wheelnut
Aspiring Contributor
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Message 1 of 19

Re: Had 3.5, now 1.03 down, .083 up

Glad to know that it was resolved. I have the same problem - mine has gone from 1.11 to .52.
What did they do to resolve the problem?
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Distinguished Sage
Distinguished Sage
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Message 2 of 19

Re: Had 3.5, now 1.03 down, .083 up

As other thread was marked as solved I moved uour post to start your own thread

 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Wheelnut
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Message 3 of 19

Re: Had 3.5, now 1.03 down, .083 up

Thanks for your help with this.

21:36:05, 08 May. (175025.180000) Lease for IP 192.168.1.122 renewed by host Davids-​iPad-​2R (MAC f0:d1:a9:25:3c:7d). Lease duration: 1440 min
21:36:05, 08 May. (175025.180000) Device connected: Hostname: Davids-​iPad-​2R IP: 192.168.1.122 MAC: f0:d1:a9:25:3c:7d Lease time: 1440 min. Link rate: 90.0 Mbps

Hope that this is the right thing!

The speed was exactly the same when I was plugged into the master test socket, with everything else in the house disconnected.

I can't run speed test as I only have a MAC or wireless devices here. I will bring a PC home tomorrow and plug it in via cable to the router.

I don't understand how the speed has exactly halved in the last week or so.

The silent test did have a slight buzz on it. The landline is quite muffled for speech.
The socket I have does have the dedicated modem socket as well as the Bt one. I have tested using the test socket behind the faceplate though
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Distinguished Sage
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Message 4 of 19

Re: Had 3.5, now 1.03 down, .083 up

Shouldook like this. 

 

08:40:15, 28 Apr.

(46704.580000) DSL noise margin: 19.00 dB upstream, 12.10 dB downstream

08:40:14, 28 Apr.

(46704.510000) DSL line rate: 448 Kbps upstream, 1984 Kbps downstream

 

you should try the test socket and then post the 2 lines of stats. That should be your best connection



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Wheelnut
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Message 5 of 19

Re: Had 3.5, now 1.03 down, .083 up

21:00:26, 06 May. ( 87.040000) DSL is up
21:00:24, 06 May. ( 85.530000) DSL noise margin: 11.00 dB upstream, 6.10 dB downstream
21:00:24, 06 May. ( 85.380000) DSL line rate: 448 Kbps upstream, 640 Kbps downstream

( 82.980000) DSL noise margin: 10.00 dB upstream, 7.50 dB downstream
14:28:56, 03 May. ( 82.840000) DSL line rate: 448 Kbps upstream, 576 Kbps downstream
14:28:11, 03 May. ( 37.570000) WAN Auto-​sensing running.
14:22:33, 03 May. ( 94.240000) WAN operating mode is DSL
14:22:33, 03 May. ( 94.240000) Last WAN operating mode was DSL
14:22:33, 03 May. ( 94.100000) PPPoA is up -​ VPI: 0, VCI:38
14:22:31, 03 May. ( 92.200000) PPP IPCP Receive Configuration ACK
14:22:31, 03 May. ( 92.150000) PPP IPCP Send Configuration Request
14:22:31, 03 May. ( 92.040000) PPP IPCP Receive Configuration NAK
14:22:31, 03 May. ( 92.020000) PPP IPCP Send Configuration ACK
14:22:31, 03 May. ( 92.020000) PPP IPCP Receive Configuration Request
14:22:31, 03 May. ( 91.990000) PPP IPCP Send Configuration Request
14:22:31, 03 May. ( 91.990000) CHAP authentication successful
14:22:31, 03 May. ( 91.770000) CHAP Receive Challenge
14:22:30, 03 May. ( 91.640000) Starting CHAP authentication with peer
14:22:30, 03 May. ( 91.640000) PPP LCP Receive Configuration ACK
14:22:30, 03 May. ( 91.590000) PPP LCP Send Configuration Request
14:22:30, 03 May. ( 91.590000) PPP LCP Receive Configuration Reject
14:22:30, 03 May. ( 91.560000) PPP LCP Send Configuration ACK
14:22:30, 03 May. ( 91.560000) PPP LCP Receive Configuration Request
14:22:30, 03 May. ( 91.220000) PPP LCP Send Configuration Request
14:22:27, 03 May. ( 87.800000) ETHoA is up -​ VPI: 0, VCI:35
14:22:27, 03 May. ( 87.800000) DSL is up
14:22:23, 03 May. ( 84.340000) DSL noise margin: 11.00 dB upstream, 6.20 dB downstream
14:22:23, 03 May. ( 84.190000) DSL line rate: 448 Kbps upstream, 1280 Kbps downstream


There are pages of stuff over the last few days. I had to go back about five pages to get to the DSL entry on 6/5.
Does the entry from 3/5 help? Strangely, this is about the time when trying to improve things, I moved the router from a long external extension, to the main socket in the hall. Don't get how moving it closer to the main socket has slowed it down!

Puzzled.
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Distinguished Sage
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Message 6 of 19

Re: Had 3.5, now 1.03 down, .083 up

Can you enter your phone number and post results. Remember to delete phone number before posting. https://www.btwholesale.com/includes/adsl/main.html

 



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Wheelnut
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Message 7 of 19

Re: Had 3.5, now 1.03 down, .083 up

BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01536xxxxxx on Exchange ROCKINGHAM is served by Cabinet 6
Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+ Up to 1 -- 1 to 3 Available
ADSL Max Up to 1 -- 0.25 to 2 Available
WBC Fixed Rate 1 -- -- Available
Fixed Rate 1 -- -- Available
Other Offerings
Copper Multicast -- -- -- Available
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Distinguished Sage
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Message 8 of 19

Re: Had 3.5, now 1.03 down, .083 up

So from the checker you expected speed is only about 1mb suggesting you are a long way from the exchange



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Wheelnut
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Message 9 of 19

Re: Had 3.5, now 1.03 down, .083 up

Just restarted router

22:39:58, 08 May. ( 87.220000) DSL noise margin: 10.00 dB upstream, 6.20 dB downstream
22:39:58, 08 May. ( 87.080000) DSL line rate: 448 Kbps upstream, 640 Kbps downstream

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Distinguished Sage
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Message 10 of 19

Re: Had 3.5, now 1.03 down, .083 up

If you have a buzz on your line then you need to report a phone fault to 151 and when that is fixed that will help your broadband. Was test done from test socket to eliminate your internal wiring as causing a problem



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