can be done by forum mods
can you post adsl stats from your router please
im at work atm will post when i get home, what stats do you require ?
looking for adsl stats this link should help just find your router then follow instructions http://www.kitz.co.uk/adsl/frogstats.php
here are the stats
BT Home Hub 4 (Type A) | Software version 188.8.131.52.184.108.40.206.26.1.1 | Last updated 01/11/15
the forum mods will help and get profile corrected to 7.15mb they will post a contact us link here
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email
Hi @thebear83 Sorry about your profile issue.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.