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carl1norris
Newbie
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Message 1 of 2

Re: Moved from O2 to BT, line speed halved.

Did eactly the same thing it has taken 87 mins to register on the website and post this, web pages are so slow to download iplayer will not even load

Speed test shows 6 mb speed so I am getting what I was promised!!!!!!!

Not a happy customer

 

Sorry to leave o2 if you are thinking of doining the same DO NOT

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Moved from O2 to BT, line speed halved.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods  I moved your post to start a subject on your own so any replies will be for your problem and not the originator of the previous post


in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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