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phildalegend
Aspiring Contributor
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Message 1 of 55

Re: Poor Broadband speed

I've had the same problem, my internet has gone from 7Mbps to about 2.5Mbps, I'm using a wireless connection but an engineer has come out and checked al the ADSL filters for interference. 

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 55

Re: Poor Broadband speed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 

I have moved your post to start your own subjest so you mat get help from the forum members

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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phildalegend
Aspiring Contributor
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Message 3 of 55

Re: Poor Broadband speed

It's not plugged into the master socket as it's in a rather awkward cupboard but this has been tested before.. 

 

The quiet line test seems good as well

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Distinguished Sage
Distinguished Sage
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Message 4 of 55

Re: Poor Broadband speed

post your stats

 

if not in test socket and you have extension sockets in other rooms then you cannot rule out problems caused by your internal wiring



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phildalegend
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Message 5 of 55

Re: Poor Broadband speed

What stats? how do I get them 

 

and if it was internal wiring why would the drop be so sudden

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Distinguished Sage
Distinguished Sage
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Message 6 of 55

Re: Poor Broadband speed

stats as per my first post  enter 192.168.1.254 into browser also run btspeedtester

 

if there is noise on your line itcould drop anytime and possibly often



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phildalegend
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Message 7 of 55

Re: Poor Broadband speed


ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 11:21:26
Downstream:2.999 Mbps
Upstream:1.016 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):17.3 dB / 6.7 dB
Line attenuation (Down/Up):27.2 dB / 14.2 dB
Output power (Down/Up):18.1 dBm / 12.6 dBm
FEC Events (Down/Up):46982 / 28837
CRC Events (Down/Up):31 / 62954
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Distinguished Sage
Distinguished Sage
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Message 8 of 55

Re: Poor Broadband speed

can you go back to stats please and 'show detail' and post the rest of the errors



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phildalegend
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Message 9 of 55

Re: Poor Broadband speed

Connection Information
Line state:Connected
Connection time:0 days, 11:29:02
Downstream:2.999 Mbps
Upstream:1.016 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):17.4 dB / 6.8 dB
Line attenuation (Down/Up):27.2 dB / 14.2 dB
Output power (Down/Up):18.1 dBm / 12.6 dBm
FEC Events (Down/Up):47145 / 28837
CRC Events (Down/Up):31 / 62954
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):246 / 336625
Error Seconds (Local/Remote):12 / 8653
 
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Distinguished Sage
Distinguished Sage
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Message 10 of 55

Re: Poor Broadband speed

your connection time is only 11hrs is that due to the router dropping connection or manual reset?  have you been resetting the router to try and get speed back or has the router been dropping connection or both?  currently you are in a banded profile to try and stabilise your connection.  If you can maintain connection 24/7 for 3/5 days then you should get releaded from the banding with a reducion in your noise margin and an increase in your connection speed

 

from your stats you have a lot of errors suggesting a possible problem with line noise.

 

 



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