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Message 1 of 3

Re: Poor broadband speed ant the worst customer service I have ever had the mis-fortune to deal with

I say the worst customer service ever. Perhaps I'm been kind by saying this.but try contacting them. They must contact you even then they give you a timeslot a week away, phone once in last 3 min and are never heard from again. Oh yes they only let phone ring 3 times before hanging up. I'm going to trading standards and see if they can help
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Distinguished Sage
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Message 2 of 3

Re: Poor broadband speed ant the worst customer service I have ever had the mis-fortune to deal with

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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Moderator
Moderator
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Message 3 of 3

Re: Poor broadband speed ant the worst customer service I have ever had the mis-fortune to deal with

Hi therobinsonhome,

 

Welcome to the forum.

 

Sorry you're having problems getting your broadband speed sorted out.  If you give as much info as posssible the community will be able to offer you the best advice.

 

Follow the steps @john46 has given you and start the ball rolling from there.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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