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norwynroberts
Beginner
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Message 1 of 3

Re: RECENT RECURRENT BROADBAND CONNECTION PROBLEMS

Same problem, some work was done on the exchange in my area about 1-2 months ago and its been slowely getting worse, the broadband will just drop out after an hour of use

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: RECENT RECURRENT BROADBAND CONNECTION PROBLEMS

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

 

enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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BT Expert
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Message 3 of 3

Re: RECENT RECURRENT BROADBAND CONNECTION PROBLEMS

Hi @norwynroberts

 

Sorry to hear you are having issues with your BT Broadband service.

 

If you could follow the steps imjolly has suggested then it will allow the community to help you resolve the issue. If the community are not able to help you resolve it then a moderator may offer their support.

 

Cheers 🙂

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