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Distinguished Sage
Distinguished Sage
395 Views
Message 11 of 28

Re: Repeated disconnects, now very slow connection

can you add the stats same as you posted in your original post as that gives more information and also shows conenction time   still stuck some mods will be next



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greateagle
Beginner
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Message 12 of 28

Re: Repeated disconnects, now very slow connection

these are all the details I have for the last speed test. As I mentioned previously there doesn't seem to have been any change in speed.

 

Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps

 

Upload speed achieved during the test was - 0.67Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

 

Port    Status    TxPkts    RxPkts    Collisions    Tx B/s    Rx B/s    Up Time
WAN    PPPoA    430613    399104    0    150    529    150:07:25
LAN1    Link down    5704289    1095395    0    6050    150    190:50:21
LAN2    Link down
LAN3    Link down
LAN4    100M/Full
WLAN    300M    2224474    6999395    0    1211    82    197:45:44

ADSL Link    Downstream    Upstream
Link Rate    283 Kbps    972 Kbps
Line Attenuation    48.0 dB    30.3 dB
Noise Margin    8.7 dB    5.7 dB

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Distinguished Sage
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Message 13 of 28

Re: Repeated disconnects, now very slow connection

the mods will post when they read your post
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Distinguished Sage
Distinguished Sage
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Message 14 of 28

Re: Repeated disconnects, now very slow connection

still stuck so when mods read this they will contact you



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Moderator-Retired
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Message 15 of 28

Re: Repeated disconnects, now very slow connection

Hi greateagle,

 

We should be able to sort this out. Check out my profile where you should see a "contact us" link. Fill out the webform with your details and we'll be in touch over the next few days.

Dean
BTCare Community Mod

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greateagle
Beginner
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Message 16 of 28

Re: Repeated disconnects, now very slow connection

Hi,

 

I've filled in the form as requested (130X31-0047XX) but I had already done so previously (130X22-0048XX) as well as reporting the problem to the call centre and trying this forum. Problem is I seem to be getting asked exactly the same questions and when the issue is not resolved I am then asked to report the problem again via some different mechanism.

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Distinguished Sage
Distinguished Sage
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Message 17 of 28

Re: Repeated disconnects, now very slow connection

please delete you vol numbers for your own security as this is a public forum



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Distinguished Sage
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Message 18 of 28

Re: Repeated disconnects, now very slow connection

The mods are a different team to the call centre and are UK based BT specialists who will take personal ownership of your problem until resolved and give you a single point of contact the information you have given is needed for the community members to try and help you and if they cannot then it is passed to the mod team who read your post check all the details you send on the contact form and get the necessary work carried out to resolve the problem you now no longer need to deal with the call centre
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Moderator
Moderator
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Message 19 of 28

Re: Repeated disconnects, now very slow connection

Hi greateagle,

 

Thanks for posting. I have your email and I'll be in touch later today.

 

Cheers

 

David

 

 

Community ModeratorDaveM
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greateagle
Beginner
320 Views
Message 20 of 28

Re: Repeated disconnects, now very slow connection

Hi,

 

happy to report that after my profile was manually reset my speed has returned to normal. I now get a download speed of 3.6Mbs and am very happy. Many thanks to all for the help and suggestions given.

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