can you add the stats same as you posted in your original post as that gives more information and also shows conenction time still stuck some mods will be next
these are all the details I have for the last speed test. As I mentioned previously there doesn't seem to have been any change in speed.
Download speedachieved during the test was - 0.24 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.67Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 430613 399104 0 150 529 150:07:25
LAN1 Link down 5704289 1095395 0 6050 150 190:50:21
LAN2 Link down
LAN3 Link down
WLAN 300M 2224474 6999395 0 1211 82 197:45:44
ADSL Link Downstream Upstream
Link Rate 283 Kbps 972 Kbps
Line Attenuation 48.0 dB 30.3 dB
Noise Margin 8.7 dB 5.7 dB
still stuck so when mods read this they will contact you
We should be able to sort this out. Check out my profile where you should see a "contact us" link. Fill out the webform with your details and we'll be in touch over the next few days.
I've filled in the form as requested (130X31-0047XX) but I had already done so previously (130X22-0048XX) as well as reporting the problem to the call centre and trying this forum. Problem is I seem to be getting asked exactly the same questions and when the issue is not resolved I am then asked to report the problem again via some different mechanism.
please delete you vol numbers for your own security as this is a public forum
Thanks for posting. I have your email and I'll be in touch later today.
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happy to report that after my profile was manually reset my speed has returned to normal. I now get a download speed of 3.6Mbs and am very happy. Many thanks to all for the help and suggestions given.