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Distinguished Sage
Distinguished Sage
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Message 21 of 28

Re: Repeated disconnects, now very slow connection

that's great  thanks for updating   always good for forum to see positive outcome



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Moderator
Moderator
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Message 22 of 28

Re: Repeated disconnects, now very slow connection

Glad to hear it's all sorted greateagle.

 

Cheers

 

David

Community ModeratorDaveM
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mizzle
Beginner
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Message 23 of 28

Re: Repeated disconnects, now very slow connection

Hi, how did you get a reset? I've been having exactly the same issue and would like to give it a bash, thank you!
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Distinguished Sage
Distinguished Sage
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Message 24 of 28

Re: Repeated disconnects, now very slow connection

You need to post your router stats and btspeedtester diagnostic results


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mizzle
Beginner
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Message 25 of 28

Re: Repeated disconnects, now very slow connection

Thanks... total newbie question, how do I get the router stats? Sorry if its somewhere and I missed it
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greateagle
Beginner
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Message 26 of 28

Re: Repeated disconnects, now very slow connection

you have to check your speed first using the BT speed tester :

 

http://speedtest.btwholesale.com/

 

For the router stats the location would depend on the model of your router so probably best to look at the user guide or google how to do it for your router model. It would list items such as connection time, line noise etc.

 

 

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Distinguished Sage
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Message 27 of 28

Re: Repeated disconnects, now very slow connection

Hi  mizzle

 

Welcome to the community forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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Distinguished Sage
Distinguished Sage
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Message 28 of 28

Re: Repeated disconnects, now very slow connection

john46

 

mizzle already posted all the information early after my previous post and we have replied



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