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cai
Beginner
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Message 1 of 4

Re: Rubbish Broadband & Rubbish Customer Service

I totally understand you. Joining BT is also the biggest mistake in my life!!

 

Those Indian everytime promised to call back, but never. And always took ages to get some one answer, today no answer after 40 min's waiting on the phone. I am really fed up with it!!!

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Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Rubbish Broadband & Rubbish Customer Service

@cai


welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem






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cai
Beginner
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Message 3 of 4

Re: Rubbish Broadband & Rubbish Customer Service

Thank you very much for the reply, though I could hardly get your point.

 

I have waisted 2 days off work. Some indian technical guys have tried to help on the phone, and asked me plug in and plug out many times, still not fixed it. What made me angy was that they both promised to call me back in some time, but no answer at all. 

 

I have insisted to ask an engineer to my home to fix it, but they always said it will cost me 90 pounds. How rediculous! I paid for your service, you must let it work!

 

I am totally fed up with this. What I want now is to cancel this broadband package as soon as possible!

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Distinguished Sage
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Message 4 of 4

Re: Rubbish Broadband & Rubbish Customer Service

if you follow imjollys post and post back the information asked for then we can try and help you however it is your choice if you want the community members help
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