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Distinguished Sage
350 Views
Message 11 of 17

Re: Slow speed after service loss

Hi There are no passwords to change and checking at the test socket is the basic check that will stop you having to pay for an engineer as visit as it eliminates your extensions and equipment as Openreach are responsible up to the test socket all extensions however are your responsibility Also changing providers is unlikely to resolve the problem as all providers use the same Openreach connections the only exception is Virgin cable

Are you connecting your computer to the hub using a wired or wireless connection
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jilly
Aspiring Contributor
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Message 12 of 17

Re: Slow speed after service loss

Virgin is cable. What about BT infinity?

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Distinguished Sage
Distinguished Sage
314 Views
Message 13 of 17

Re: Slow speed after service loss

infinity is fibre from the exchange to your street cabinet and then the existing copper wires from street cabinet to your home - some now have fibre from cabinet to home but they are in minority



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jilly
Aspiring Contributor
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Message 14 of 17

Re: Slow speed after service loss

I connect by wireless.  when I tried to do the other test (not adls) I was aked to change hub manager password.

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jilly
Aspiring Contributor
313 Views
Message 15 of 17

Re: Slow speed after service loss

Will infinity cure the problem I have at the moment

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Distinguished Sage
Distinguished Sage
308 Views
Message 16 of 17

Re: Slow speed after service loss

it would help if as others have asked if you connect the hub via a filter direct to the test socket.  this is your best connection and is direct to the exchange



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peteratsrinagar
Aspiring Contributor
284 Views
Message 17 of 17

Re: Slow speed after service loss

Hi,

 I have similar problems. I have contacted Bt several times now but they do not respond. It appears to me, as with life in general today, it's take the money and run....screw the customer. All I can say is that since SF B\B doesn't work properly then it should not have been rolled out in the first place. I have asked for a refund of this months B\B fees and line rental....but if it's a refund for poor service....BT goes deaf, dumb and blind!

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