I’m having a similar problem to the one described on this post. BT have sent me a new BT HUB 4 as they said the problem was with the old hub, but after waiting 3 days for the new hub to come, even though they said it would come the next day, after calling BT support they say it will be another week before an engineer can come out, which is crazy. I’m wondering if this problem was fixed and/or whether the same could be done for my setup, as I don’t see what the engineer is going to do and would like to get my internet back before the middle of next week!!!
I'm sorry you've been left without service. Did you manage to get the service repaired?
If not, I'll be able to take a look at your account and run a few checks on your line.
You can send me in your details using the "Contact The Mods" link found in my profile.
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