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Message 1 of 4

Re: Speed degradation

Hi,

 

I thought I would update this thread. I'm getting near the end of my patience with BT.

 

Since I have left the router alone, I have seen my speed increase upto around 5mbps (weeks ago) -BUT..

 

I now have constant disconnections, which is resulting in my line speed degrading again. I tried countless times to use the broadband troubleshooter online, but ironically the broadband has to work before you can use it, so it doesn't see the disconnections.

 

I've just checked my DSL uptime and today it says 2 hrs 40 mins! I haven't touched/reset my router since my last post..there might have been a power cut a few weeks back but I'm sure that doesn't account for regular disconnections.

 

Any advice on what to do?, would be nice to just 'speak' to someone about this.

 

Also, I presume if I switch supplier - the disconnections will still continue? talk about being stuck between a rock..

 

Thanks in advance

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Distinguished Sage
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Message 2 of 4

Re: Speed degradation

I have asked a forum moderator to help you they will post their contact link here
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Moderator
Moderator
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Message 3 of 4

Re: Speed degradation

Hi @Ruralconnection,

 

I'll be able to take a look at your connection and run a few checks on your line. Please send me in your details using the "Contact The Mods" link found in my profile.

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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Message 4 of 4

Re: Speed degradation

Hi Paddy,

I've done as you mentioned, thanks.
Speed is slow today-3mbps d/l, 0.7mbps u/l.

Please let me know how things are progressing.

Much appreciated
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