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cb1100r
Newbie
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Message 1 of 2

Re: Strange problem with broadband. Speed very low.

What is going on with my BT Broadband speed...?

 

Download 0.25 Mbs and up load of 0.09 mbs..

 

This just can't be right...?

 

Frustrated subscriber..  Glenn 😞

 

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Distinguished Sage
Distinguished Sage
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Re: Strange problem with broadband. Speed very low.

I moved you post to start a new thread as previous one was marked as solved by originator

 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results .


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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