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colinclement
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Message 1 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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Hi

 

I am now on my 5th smart hub. My broadband speed flips from .047 to 2.08 at best. This has been happening for 6 months now. How do I get openreach to change my line. I have had 4 openreach engineers that all say the wiring in our house is good. When they get to my house they say the speed is fine but clearly someting is pulling the speed down. What can I do next.

 

Thanks

 

Colin

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colinclement
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Message 2 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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ps I live 2.8km from the Fibre enabled cabinet.

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Moderator
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Message 3 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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@colinclement I've moved your posts and started your own thread as it will be easier for the community to help with your issue.  I doubt it's the Hub causing the speed fluctuations you're experiencing, can you post your router stats here as it will help us understand the problem better?

Community ModeratorNeilO
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colinclement
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Message 4 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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Thanks, will do when i get home..

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Moderator
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Message 5 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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@colinclement No problem, we'll be happy to look over the results when you get the chance to post back. 

Community ModeratorNeilO
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colinclement
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Message 6 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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Hi

 

A bt engineer just told my wife that a smarthub is not compatable with all copper conections and that is what is causing our current problems. Have you heard of this ? He has ordered us a home hub 4..

 

Thanks

 

Colin

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Moderator
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Message 7 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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@colinclement It should work with both copper and fibre connections.

Community ModeratorNeilO
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colinclement
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Message 8 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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Hi neil

 

Is that an official BT reply ?

 

Thanks

 

Colin

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Message 9 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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@colinclement yes the Smart hub is compatible with the following types of connection ADSL, ADSL2+, VDSL2 and Fibre.

Community ModeratorNeilO
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colinclement
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Message 10 of 21

Re: Sudden Issue with Broadband , speeds fluctuating constantly up and down , unusable broadband.

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Hi Neil

 

not what the BT engineer just told my wife, and when she plugged in our old HH4 and that was the same 0.47mbps they said that that was faulty too and have ordered us a new HH4.  At least  I can open a HH shop !

 

How do I resolve this, I expect it is our distance from the cabinet but how do I get BT/Openreach to agree this ? Is ther a bit of kit I can put in-line to record speeds and issues ?

 

Thanks

 

Colin

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