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Timmy3875
Newbie
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Message 1 of 3

Re: Very slow broadband and connection keeps dropping

I couldn't believe it when I read this. I am pulling my hair out and have spent hours talking to bt and I also live in Westbury on Severn
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Very slow broadband and connection keeps dropping

 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

 

i started your own thread as the other was solved and almost 3 years old

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).  Must be done wired

 

enter your phone number and post results. Remember delete number. https://www.btwholesale.com/includes/adsl/main.html


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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Moderator
Moderator
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Message 3 of 3

Re: Very slow broadband and connection keeps dropping

Hi @Timmy3875 and welcome.

 

If you can give us more information on the problem. can you post the details as requested by @imjolly? If so I'm sure we can help you.

 

Cheers

 

David

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