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Milltons
Newbie
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Message 1 of 3

Re: Very slow internet speed after moving houses

Im having huge problems and bt will not give me any answers besides wait 72 hours. Ive been waiting over 3 weeks now and no change!!! please help...

 

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2 REPLIES 2
Distinguished Sage
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Message 2 of 3

slow internet speed after moving houses

I have moved your post so you can start your own thread to save confusion in replies as your problem is different  

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators

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Moderator
Moderator
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Message 3 of 3

Re: Very slow internet speed after moving houses

Hi Miltons,

 

Welcome and thanks for posting. I'm sure we can help with this. Can you please run the speed test including the further diagnostics and post the results?

 

Cheers

 

David

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