I can totally empathise with this customer's frustration. We have been at our house now for 9 years. In that time I have lost count of the number of hours I have spent on the 'phone about our appalling broadband. Two engineers have been the last one saying there is no problem. Tell my daughter that when she is trying to work online for her A levels. This is now desperate but I have given up.
Why am I writing in now?? Well because I am being hassled by my family yet again about your provision of broadband and I am utterly fed up with all the effort to get our 500 or 600 k broadband line sorted. I am getting in the neck from my family big time. BT will not speak to my wife because she is not the bill holder and, on top of all this, our next door neighbour has really had to get persistently get nasty and get an engineer to sort out their line from the same pole - apparently they now have speeds in Megabits not Bits. I've had enough and totally sick of being out in the country at the end of a copper line with a faulty broadband connection for nearly a decade.
Can't tell you how long it has been for me to get this posting uploaded - BT you should be ashamed of yourself. I am entirely expecting nothing to be done about this.
Solved! Go to Solution.
Does anyone know how to get rebates from BT for this shocking service??
@widders Welcome to the community and thanks for posting, I'm sorry to see you're having problems with your connection. To help us diagnose any issues can you post back with your router stats. And the results of the broadband speed checker ensuring to remove your number.
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