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julieoakes1
Aspiring Contributor
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Message 1 of 12

Re: very slow broadband

Hello

 

I have the same problem, in fact my broadband has dropped considerably over the past few months. I can only get broadband in one room of the bungalow (with previous supplierevery room) I am currently sitting right next to the router, which has a filter and have run a diagnostic test with results as follows:

Download speed 1.15

Upload speed 0.08

Ping latency 141.38

 

Can anyone tell me what these mean and if there is a problem or do I cancel BT and go back to my old provider?

 

thanks

 

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11 REPLIES 11
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: very slow broadband


in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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julieoakes1
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Message 3 of 12

Re: very slow broadband

No sure what i'm looking for! Got to logs and this is the latest entry? C

14:14:04, 13 Apr.IN: BLOCK [9] Packet invalid in connection (tcp reset attack is suspected: TCP [66.196.113.5]:443-​>[217.43.113.108]:4850 on ppp0)
14:13:39, 13 Apr.(216043.970000) Lease for IP 192.168.1.64 renewed by host JULIE (MAC 70:1a:04:fa:45:f7). Lease duration: 1440 min
14:13:39, 13 Apr.(216043.970000) Device connected: Hostname: JULIE IP: 192.168.1.64 MAC: 70:1a:04:fa:45:f7 Lease time: 1440 min. Link rate: 72.2 Mbps
14:13:39, 13 Apr.(216043.860000) Lease requested
14:13:34, 13 Apr.wlan0: STA 70:1a:04:fa:45:f7 IEEE 802.11: Client associated
14:13:34, 13 Apr.wlan0: STA 70:1a:04:fa:45:f7 IEEE 802.11: Client disassociated
14:12:48, 13 Apr.IN: BLOCK [9] Packet invalid in connection (Invalid tcp flags for current tcp state: TCP [173.194.117.223]:443-​>[217.43.113.108]:53212 on ppp0)
14:12:05, 13 Apr.IN: BLOCK [16] Remote administration (TCP [71.6.216.47]:443-​>[217.43.113.108]:443 on ppp0)
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julieoakes1
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Message 4 of 12

Re: very slow broadband

Have run diagnostic test but comes back unavailable!
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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: very slow broadband

the 2 lines in logs/wan

 

It reads like this...

20:25:12, 11 Apr.    ( 82.060000) DSL noise margin: 25.00 dB upstream, 16.20 dB downstream

20:25:12, 11 Apr.   ( 81.900000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream

 

 

can you persevere with diagnostic test please



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Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: very slow broadband

what about using test socket and quiet line test?



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julieoakes1
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Message 7 of 12

Re: very slow broadband

08:31:28, 14 Apr.( 549.730000) DSL noise margin: 6.00 dB upstream, 12.10 dB downstream
08:31:28, 14 Apr.( 549.660000) DSL line rate: 256 Kbps upstream, 1120 Kbps downstream

  Would this be it?? thanks Smiley Happy

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: very slow broadband

yes that is the 2 lines.  it shows a line reset this morning was that router dropping connection or manual reset?

 

sorry to ask again but are you using test socket?  did you try quiet line test?



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julieoakes1
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Message 9 of 12

Re: very slow broadband

I didnt reset. I dont have a phine so cant do a test?

 

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Distinguished Sage
Distinguished Sage
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Message 10 of 12

Re: very slow broadband

so it must have been the router dropping connection this morning - does it do that often?

 

without a phone you cannot check your line for noise which could be reason router dropped conenction.  most broadband packages come with free weekend calls.  you can get a cheap corded phone from argos less than £10.



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