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hjj5578
Aspiring Contributor
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Message 1 of 29

Really bad broadband

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Can someone help me? I have had BT broadband for about 2 to 3 months now and it has never really worked - speeds of around 4 to 5 mbps. Previous complaint was closed though I asked for it not to be as issue wasn't solved and speednow down to 0.5mbps and yet another engineer coming out - this is either 3 or 4. I need this connection working to be able to work from home properly and I am just going round in circles. Have changed filters etc etc. Is there any hope anyone can offer me on the chances of getting this sorted??
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Distinguished Sage
Distinguished Sage
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Message 2 of 29

Re: Really bad broadband

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Welcome to this user forum. @hjj5578 

Do you have normal ADSL broadband, or are you on superfast "fibre"?

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hjj5578
Aspiring Contributor
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Message 3 of 29

Re: Really bad broadband

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Normal ADSL broadband over a copper line I think
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hjj5578
Aspiring Contributor
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Message 4 of 29

Re: Really bad broadband

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Distinguished Sage
Distinguished Sage
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Message 5 of 29

Re: Really bad broadband

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@hjj5578 wrote:
Normal ADSL broadband over a copper line I think

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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hjj5578
Aspiring Contributor
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Message 6 of 29

Re: Really bad broadband

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There is a pretty constant hiss on the line

Thanks
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Distinguished Sage
Distinguished Sage
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Message 7 of 29

Re: Really bad broadband

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@hjj5578 wrote:
There is a pretty constant hiss on the line

Thanks

It should be quiet.

What does your master phone socket look like?

Master socket with one socket

Or

Master socket with two sockets

 

 

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hjj5578
Aspiring Contributor
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Message 8 of 29

Re: Really bad broadband

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It is one of the top ones - there is no test socket
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Distinguished Sage
Distinguished Sage
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Message 9 of 29

Re: Really bad broadband

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@hjj5578 wrote:
It is one of the top ones - there is no test socket

The only one without a test socket is the top right one, is that the one you have?

Do you have any other phone sockets or phone extension wiring?

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hjj5578
Aspiring Contributor
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Message 10 of 29

Re: Really bad broadband

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Sorry - it is the second one from left on top row - didn't realise it had one.
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