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Distinguished Sage
Distinguished Sage
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Message 21 of 29

Re: Really bad broadband

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@hjj5578 wrote:
Just to let you know the reason I haven't posted the results is because although the hub shows a blue light the connection is so bad it won't even connect to the website to get the information. I will post it should I ever get a good enough connection.

Can you connect to the home hub using an Ethernet connected device?

Can you see this link IP Check 

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hjj5578
Aspiring Contributor
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Message 22 of 29

Re: Really bad broadband

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Update. Engineer has been but as it was logged as a line problem (even though I clearly told them it wasn't) he could do what he needed to. Apparently reason I am getting 0.5mbs is that that is what it has been capped at. Are BT having a laugh capping a speed so low as to be useless?? Now need to try and get it reset. More phone calls needed 🙁🙁🙁🙁🙁🙁
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DiggerOfTrenches
Contributor
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Message 23 of 29

Re: Really bad broadband

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Hi,

Sounds similar to my past, i hope, problems.

Is your internet up to posting the pictures/information Keith_Beddoe requested?

If not can you do a www. speedtest.net and post your ping, download and upload?
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hjj5578
Aspiring Contributor
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Message 24 of 29

Re: Really bad broadband

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It keeps telling me the screenshot is too big to load.  Download = 0.21, ping 30ms and no upload.  Spoke to BT and all they would do is send yet another engineer out.  I could cry with frustration. 


@DiggerOfTrencheswrote:
Hi,

Sounds similar to my past, i hope, problems.

Is your internet up to posting the pictures/information Keith_Beddoe requested?

If not can you do a www. speedtest.net and post your ping, download and upload?

 

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DiggerOfTrenches
Contributor
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Message 25 of 29

Re: Really bad broadband

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Been there done that. I was thinking of shooting my self.
The screen shot I think needs to be less than 120kb to upload suss fully try reducing the size if you can. I do all mine less tan 100kb.

As for your problems. What device, operating system , browser are you using?

Are you wireless or cabled to router?


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DiggerOfTrenches
Contributor
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Message 26 of 29

Re: Really bad broadband

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@hjj5578wrote:
Update. Engineer has been but as it was logged as a line problem (even though I clearly told them it wasn't) he could do what he needed to. Apparently reason I am getting 0.5mbs is that that is what it has been capped at. Are BT having a laugh capping a speed so low as to be useless?? Now need to try and get it reset. More phone calls needed 🙁🙁🙁🙁🙁🙁

If you get screen shot thing working can you also upload router information page?

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hjj5578
Aspiring Contributor
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Message 27 of 29

Re: Really bad broadband

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I will try when I am back home later or tomorrow. Thanks
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Moderator
Moderator
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Message 28 of 29

Re: Really bad broadband

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Hi @hjj5578  welcome to the forum and sorry to hear that you are having issues with your broadband connection. 

It sound like there is a fault somewhere that has resulted in your speed dropping to a fraction of what you used to get. You have tried to resolve this via the call channels without success and we will be happy to help you from here on until the fault is fixed and reduce your frustration.I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

 

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DiggerOfTrenches
Contributor
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Message 29 of 29

Really bad broadband

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@JohnC2wrote:

Hi @hjj5578  welcome to the forum and sorry to hear that you are having issues with your broadband connection. 

It sound like there is a fault somewhere that has resulted in your speed dropping to a fraction of what you used to get. You have tried to resolve this via the call channels without success and we will be happy to help you from here on until the fault is fixed and reduce your frustration.I've sent you a Private message explaining how you can contact the forum moderation team. 
Check here: https://community.bt.com/t5/notes/privatenotespage

cheers
John

 


Just a thought,


You are suffering from a broadband outage. This broadband outage has been going on for more than two working days. Under new rules you are entitled to £8 per day of outage after 2 working days automatically because your broadband is below 'agreed' limits.

When you reported your 'broadband fault' you may have mentioned the hiss on your line as well.

If you did this , under the new rules, this may well be interpreted as a noisy line which does not require £8/5/day compensation. A telephone engineer will be dispatched to not fix your broadband.

The two working day working clock will then be reset and back to square one.

This has happened to me twice since the first of April, no joke.

Check your bt account for active/resolved complaints.

If it looks anything like mine bellow then there taking the Micheal.

image.png


I hope this helps. All the best. 26 engineers later my broadband is finally fixed?

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