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Posts: 2
Registered: ‎13-12-2010
0 Ratings

Really slow loading times

Hey BT Support people,


I have been experiencing some pretty much unusable loading times on pretty much every website that I care to load. It even takes a good 30 seconds to download a 34kb email.

I am a web developer and know a good deal about networking e.t.c so I have tried a number of things to try and pinpoint the problem. 


Firstly I phone BT, got the nice lady at the call centre to do a line test for me. She called back telling me the line is fine, and so it MUST be my routers. I performed a few test myself and checked the router e.t.c but most importantly I opened the command prompt and typed the following line




Just a random address. Here were the results of my test




Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 <1 ms <1 ms <1 ms

3 35 ms 34 ms 53 ms []
4 34 ms 34 ms 33 ms
5 34 ms 34 ms 34 ms
6 34 ms 35 ms 34 ms
7 35 ms 34 ms 34 ms
8 34 ms 35 ms 35 ms [109.1 59.249.78]
9 36 ms 36 ms 36 ms [109.159.2 49.21]
10 36 ms 35 ms 34 ms [194.72.7 .42]
11 37 ms 35 ms 36 ms []
12 37 ms 35 ms 36 ms []
13 43 ms 42 ms 42 ms []
14 43 ms 42 ms 42 ms []

15 44 ms 42 ms 42 ms [195.69.144. 220]
16 50 ms 49 ms 51 ms [212.227.12 0.130]
17 52 ms 52 ms 51 ms [212.227.120 .17]
18 53 ms 52 ms 52 ms [212.227 .121.225]
19 53 ms 52 ms 52 ms [195. 20.247.202]
20 54 ms 53 ms 53 ms []

Trace complete.


The bold section is what is happening inside BT. Now that, if you ask me is a **bleep** of a lot of bouncing around between routers. 


The lady at the call centre assured me it has nothing to do with them but was in fact my fault. ........ As you can see in RED, is how long it took for the hop to get out my house and onto some other routers elsewhere in the world. Less than a few milliseconds. So unfortunately the call centre lady is in fact, wrong. 


I am a little anxious to get our internet back up to speed and working again as, my job by its very nature is permanently in need of a quick internet connection, and working from home is certainly not an option if I can't even visit the BT forums without it taking 2 minutes to load each page.


I have checked my router settings and I am getting downstream speeds of 5340kbps. plenty fast enough.


Does ANYONE know what's going on and how to fix it? Appreciated.



Aspiring Contributor
Posts: 15
Registered: ‎13-12-2010
0 Ratings

Re: Really slow loading times

Must be a nationwide issue, there's threads and posts from up and down the country about it.


I was getting 38MB and at around 5:30pm it dropped to a paltry 2MB - I am not paying double the price to get an even slower connection than my previous copper line ADSL.


Surely they can't be throttling it at peak time to this level? I can get a faster connection via a 3G dongle!

Aspiring Contributor
Posts: 19
Registered: ‎18-06-2010
0 Ratings

Re: Really slow loading times

Had a lot of slow loading pages all day yesterday, even google home page was taking over a minute to load.

Had to refresh many pages before they would even start loading.

Posts: 2
Registered: ‎13-12-2010
0 Ratings

Re: Really slow loading times

*BUMP* anything from BT on the above?
Aspiring Expert
Posts: 144
Registered: ‎27-05-2010
0 Ratings

Re: Really slow loading times

[ Edited ]

I too am finding the same. A speedtest shows consistent 16.5mbs throughput, ping 34ms. Cleared all browser caches using the inetcpl.cpl command to clear any persistant .txt files and also flushed DNS cache and ran "net stop dnscache, net start dnscache" which can sometimes resolve odd site issues. 

No change with many web pages seeming very slow to load. If it were just an odd site then fair enough but it appears not. 

Enough have been slow however to cause me to "google" the issue... hence finding this thread.