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ocarey1327
Beginner

on ‎27-02-2020 13h53

1,819 Views
Message 1 of 5

Register my address

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Hi,

 

Its my understanding my address needs to be in Openreach's database in order to place broadband through any provider.

Currently the main address for my flat is but not my specific flat number.

 

How can i get this added as a gold key address

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4 REPLIES 4
iniltous
Guru

on ‎27-02-2020 17h20

1,795 Views
Message 2 of 5

Re: Register my address

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Who is your current provider ?
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imjolly
Distinguished Sage
Distinguished Sage

on ‎27-02-2020 17h26

1,792 Views
Message 3 of 5

Re: Register my address

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Is your address correct on the Royal Mail database as this need to be same as any address on openreach database



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ocarey1327
Beginner

on ‎27-02-2020 18h14

1,782 Views
Message 4 of 5

Re: Register my address

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i dont have one yet.
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NeilO
Moderator
Moderator

on ‎27-02-2020 19h52

1,760 Views
Message 5 of 5

Re: Register my address

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Hi @ocarey1327, Openreach use the Royalmail (PAF) postcode address finder database to locate addresses. If your flat number is not on the PAF database it would be treated as a bronze address. In this instance, a line can still be ordered, we manually add the address to our system but may need to wait until the line is active before we can then order the broadband.  A sliver address is one that is on the PAF database but Openreach has no record of providing service there previously.

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