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RobJB
Aspiring Contributor
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Message 1 of 10

Regluar broadband signal loss

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Hi,

 

Last month, renewed Broadband package to keep price competitive. The only change was a reduction in BT Cloud space. Since then we regularly lose internet connection. The lights on the router remain all blue and steady (when we had signal issues years ago, the middle light used to flash yellow but this is not happening now). To get a signal back we have to reset at the router.

 

Any ideas on what has caused this appreciated. Thanks

 

ADSL line status

Connection information
Line stateConnected
Connection time0 days, 1:23:45
Downstream5,763 Kbps
Upstream1,055 Kbps

 

ADSL settings
VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.3
Latency typeInterleaved
Noise margin (Down/Up)12.1 dB / 6.0 dB
Line attenuation (Down/Up)39.0 dB / 21.8 dB
Output power (Down/Up)0.0 dBm / 13.0 dBm
Loss of Framing (Local)0
Loss of Signal (Local)0
Loss of Power (Local)0
FEC Errors (Down/Up)0 / 4294967264
CRC Errors (Down/Up)3 / N/A
HEC Errors (Down/Up)N/A / 0
Error Seconds (Local)3
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Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Regluar broadband signal loss

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Are you dropping internet connection or it the wifi that you are dropping but internet still connected? The resets have increased your noise margin to 12db instead of normal 6db and this has reduced your connection speed

Are you connected to test socket?


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RobJB
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Message 3 of 10

Re: Regluar broadband signal loss

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I think it is the internet we are losing as all computers and devices lose the connection together. How do I test if it is the wi-fi?

 

Connected to the main socket.

 

This only started once I renewed my contract for another year.

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Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Regluar broadband signal loss

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Contract renewal is just an admin change and should have nothing to do with you internet connection. Are all your devices wireless? When you say main socket do you mean master or test socket?  test socket.jpg



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Distinguished Sage
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Message 5 of 10

Re: Regluar broadband signal loss

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It has nothing to do with any contract change are your devices connected to the hub by wireless or ethernet cable
Distinguished Sage
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Message 6 of 10

Re: Regluar broadband signal loss

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Are you using a hh2 as it has known problems. See here http://forumhelp.dyndns.info/hardware/hh2/hh2_issues.html



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RobJB
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Message 7 of 10

Re: Regluar broadband signal loss

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Hi.
It is a home hub 2. All devices are wireless.
Only have the one phone socket - don't know what a test socket is

If the home hub is on the fritz, how can I get it replaced?
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Distinguished Sage
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Message 8 of 10

Re: Regluar broadband signal loss

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You can phone CS and complain and provided you are still in contract you should get it replaced free 


08001114567

have you tried changing the wireless channel



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RobJB
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Message 9 of 10

Re: Regluar broadband signal loss

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Can you tell me how I change the channel and I will give it a go. If that is no good I will call the number, thanks for your help.
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Distinguished Sage
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Message 10 of 10

Re: Regluar broadband signal loss

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Just enter 192.168.1.254 into your browser then enter hub manager then go to wireless , switch to manual and then select a different channel. 

 

you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.

 

 

 

inssider3.1.2.1



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