Last month, renewed Broadband package to keep price competitive. The only change was a reduction in BT Cloud space. Since then we regularly lose internet connection. The lights on the router remain all blue and steady (when we had signal issues years ago, the middle light used to flash yellow but this is not happening now). To get a signal back we have to reset at the router.
Any ideas on what has caused this appreciated. Thanks
ADSL line status
|Connection time||0 days, 1:23:45|
|Noise margin (Down/Up)||12.1 dB / 6.0 dB|
|Line attenuation (Down/Up)||39.0 dB / 21.8 dB|
|Output power (Down/Up)||0.0 dBm / 13.0 dBm|
|Loss of Framing (Local)||0|
|Loss of Signal (Local)||0|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||0 / 4294967264|
|CRC Errors (Down/Up)||3 / N/A|
|HEC Errors (Down/Up)||N/A / 0|
|Error Seconds (Local)||3|
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I think it is the internet we are losing as all computers and devices lose the connection together. How do I test if it is the wi-fi?
Connected to the main socket.
This only started once I renewed my contract for another year.
Contract renewal is just an admin change and should have nothing to do with you internet connection. Are all your devices wireless? When you say main socket do you mean master or test socket?
Are you using a hh2 as it has known problems. See here http://forumhelp.dyndns.info/hardware/hh2/hh2_issues.html
You can phone CS and complain and provided you are still in contract you should get it replaced free
have you tried changing the wireless channel
Just enter 192.168.1.254 into your browser then enter hub manager then go to wireless , switch to manual and then select a different channel.
you can try downloading inssider3 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.