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Beginner
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Regrade of broadband

Hi an engineer recently came to my home to replace the copper cable with a fibre cable. My orignal install date was Tuesday the 9th June but when  the engineer came out to replace the cable he was unable to do this because of a blockage in the duct. The engineerer has organised for a dig team to come out to remove the blockage which will be about 2 weeks away. The install date has remain the same as before and BT have sent me a message today to say that the install date is confirmed. Do I need to contact BT to arrange a new date or just wait to see what happens? Thank you

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Message 2 of 2

Re: Regrade of broadband

Hi @bluebire6 and welcome.

Did the engineer carry out any internal work like switching sockets etc? If none was required then your best bet would be to call the service desk on 0800 800 150 who should be able to give you an update on the progress. If you get stuck post back and we'll lend a hand.

Cheers

David

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