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johnvickerage
Beginner
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Message 1 of 4

Regular Broadband drop-out - recently developed

Hi. First time using this so will try to be as specific as possible but may miss some important info. Apologies in advance if this is the case.

 

We have had BT broadband through a Home Hub 3 working successfully for over a year. Not high bandwidth but it's like that in this area. However, about a week ago, we started to experienced broadband dropiing and total loss of internet connection every 3-10 mins. This only lasts a few moments and then reconnects. We have conducted a line test, which came back with no issues, changed the filter, conducted a quiet line test (no problems) and also reset the hub. Nothing has made any difference. I am suspcious that the hub has developed a fault but is there any way to know for sure (short of changing to another hub).

 

We are connected to the primary line (not an extension) and have not changed anything about the set-up.

 

Any advice would be really gratefully received.

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Distinguished Sage
Distinguished Sage
149 Views
Message 2 of 4

Re: Regular Broadband drop-out - recently developed

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?


Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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woodmass14
Contributor
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Message 3 of 4

Re: Regular Broadband drop-out - recently developed

and yes the only socket is the master socket, which has a filter built in , but i have taken that of and hooked up many new filters to the test socket and none have increased the speed

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Regular Broadband drop-out - recently developed

You should be posting on your own thread not this one!



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