How do I get BT to seret my IP Profile? I had router problems and speed has dropped. To fix I bought a BT Home Hub 4r, fitted an I Plate filter and located new router next to master socket. Now get reliable 2Mb but used to get 6Mb. Checked IP Profile and reduced to 2Mb. Router stats are:
|12:26:49, 12 Mar.||( 75.140000) DSL noise margin: 21.00 dB upstream, 10.70 dB downstream|
|12:26:48, 12 Mar.||( 75.070000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream|
Can I get BT to reset now that I have fixed my problems or is the oply option to go to another provider and start again?
Solved! Go to Solution.
Good Morning JehOlland,
Welcome to the forum and thanks for posting. I can help with your connection speed but I will need your details.
Please drop me an email, if you click on my username (SeanD) you will find the 'Mods contact link' under the 'About me' section of my profile. If you could fill this out then I will be able to get the ball moving.