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BobbyN1
Newbie
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Message 1 of 6

Resolving Host

Hi all, hope someone can help.

Constant problems with connecting to internet.  Failure to connect to sites with "Resolving Host" message which happens periodically.  Sometimes for few moments sometime I can only resolve the issue by rebooting.  I have tried changing windows DNS settings to google but to no avail.  When I am connected my speed is fine but connection keeps failing periodically.  I have Home Hub 3.0 Type A and understand that I cannot change the DNS settings in the router to try to resolve the issue. I am at my wits end with this - can anyone please help.

ps Using Windows 10, tried a complete clean install, tried other suggestions from advice through google search for similar problems. 

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
304 Views
Message 2 of 6

Re: Resolving Host

Welcome to this user forum.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Also try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/~/how-do-i-reset-my-bt-hub-to-its-factory-setti...

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BobbyN1
Newbie
287 Views
Message 3 of 6

Re: Resolving Host

Hi Keith,

Thank you for your response.  Yes there is noise on the phone line.  I will try a factory reset of the router later, thanks

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Distinguished Sage
Distinguished Sage
279 Views
Message 4 of 6

Re: Resolving Host

Report the noise as a phone fault, don't mention broadband.

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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Resolving Host


@BobbyN1 wrote:

Hi Keith,

Thank you for your response.  Yes there is noise on the phone line.  I will try a factory reset of the router later, thanks


If there is noise on the line, then you need to report it as a noisy line. Do not mention the broadband problem, otherwise it will end up in the wrong fault queue, and take much longer to be fixed. There are plenty of people who can fix phone faults, but not as many broadband people.

Once the phone fault is fixed, then the broadband will get better.

The noise is causing errors which is why you are getting the DNS issues.

Resetting the home hub will not help.

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BobbyN1
Newbie
266 Views
Message 6 of 6

Re: Resolving Host

Hi Keith,

Thak you for your help.  Tried resetting the router and, as you say, no luck.  I will report the phone line noise 1st but its going to take some time (Xmas and all that) but I will certainly let you know how it goes.

Thanks for your help - Merry Xmas

Bob

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