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Scotto4
Aspiring Contributor
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Message 1 of 28

Restricted to 1meg package

Help! I have it from a reliable source that I have been put on a 1meg home/office package and every time I do the speed checker it say 0.97 meg download when I phone bt they are telling me I'm on up to 17meg package and there must be a problem with my line which I know is fine. What can I do?
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Distinguished Sage
Distinguished Sage
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Message 2 of 28

Re: Restricted to 1meg package

 
 

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).

enter your phone number and post results  remember to delete number https://www.btwholesale.com/includes/adsl/main.html


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg

 


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Scotto4
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Message 3 of 28

Re: Restricted to 1meg package

Hi, yes connected to the master socket via filter and hub set up ok. Line check is fine just download speed restricted due to 1meg package how can I change this?
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Distinguished Sage
Distinguished Sage
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Message 4 of 28

Re: Restricted to 1meg package

you need to post the information requested if you want assistance from the forum members



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Scotto4
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Message 5 of 28

Re: Restricted to 1meg package

Ok thanks will do
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Scotto4
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Message 6 of 28

Re: Restricted to 1meg package

Device connected :192.168.1.75,c0:3e:0f:1e:cr:6b, Unknown 5G client dissociate from every:35:86:8c:7e:9f (IP=192.168.1.219) RSSI=-2097420544 , rate =-84Mbps
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Scotto4
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Message 7 of 28

Re: Restricted to 1meg package

Sorry every should be ec
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Distinguished Sage
Distinguished Sage
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Message 8 of 28

Re: Restricted to 1meg package

you probably need to use a pc/laptop to post the information



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Distinguished Sage
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Message 9 of 28

Re: Restricted to 1meg package

the lines you are looking for look like this


19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
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Scotto4
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Message 10 of 28

Re: Restricted to 1meg package

Can you tell me where about in the hub event log I can find this
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