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gdvsgeorge
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Message 1 of 12

Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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HI MY HUB 4 ROUTER KEEPS DISCONNECTING AND RESTARTING  FLASHES ORANGE THEN GOES BLUE ABOUT 5 OR MORE TIMES A DAY.

I HAVE HAD THIS PROBLEM WITH AOL THEN TALKTALK AND NOW BT PHONE LINE CLEAR AND NO PROBLEMS,

IT'S JUST BROADBAND EVEN CHENGED FILLTER. ANY IDEAS 

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Distinguished Sage
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Message 2 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more

if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators

Please can you not use not use capitals as it is considered as shouting on a forum
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gdvsgeorge
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Message 3 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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16:42:43, 15 Jun. ( 104.760000) DSL noise margin: 5.90 dB upstream, 20.90 dB downstream
16:42:42, 15 Jun. ( 103.540000) DSL line rate: 1159 Kbps upstream, 6648 Kbps downstream
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Distinguished Sage
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Message 4 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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Due to all the disconnections / restarts of your hub  you are now in a banded profile you need to maintain a stable connection for 3/5 days and you will start to lift out of the banding automatically 

 

Are you connested to the test socket Test Socket.jpg

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gdvsgeorge
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Message 5 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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been doing this for over a week plus the router always on 24/7

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Distinguished Sage
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Message 6 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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have you tried the quiet line test as explained in my link
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gdvsgeorge
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Message 7 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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yes all clear
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Distinguished Sage
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Message 8 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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suggest you try a hub factory reset
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gdvsgeorge
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Message 9 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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done that to.
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Distinguished Sage
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Message 10 of 12

Re: Router hub 4 keeps disconnecting and restarting every 5 0r more times a day

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ok it sounds like a faulty hub you need to call Customer services on 08001114567 and request a replacement
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