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JU73
Aspiring Contributor
547 Views
Message 1 of 21

SLOW SPEEDS- NEW BUILD PROPERTY!!

 

Hello

 

We moved into a brand new property 2 years ago and have had nothing but slow, intermittent, and altogether useless speeds since moving in. We were orignally with Sky broadband then changed to Vodafone and now we have joined BT hoping that they may soon help?? Sky and Vodafone both sent out BT engineers regularly to test the broadband and every time they couldnt find a fault. One BT Engineer did advise me that The R.E.I.N team have apparantly been investigating the problems on our esate and they say it is an electrical fault with the solar panels on our estate.

 

I need to know how I can contact the REIN team who can confirm this and obtain a report from them so that i can complain to the housebuilder/solar panel company and see if the interference can be rectified. We have no Virgin Cable, nor Fibre and Im quite frankly dismayed that in 2017 i am only achieveing speeds of under 1, we are not in the middle on nowehere either we are very close to exsisting residentail areas and shopping centres.

 

Can anyone help please ??

 

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20 REPLIES 20
Distinguished Sage
Distinguished Sage
538 Views
Message 2 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Welcome to this user forum.

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Which BT home hub are you using?

 

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JU73
Aspiring Contributor
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Message 3 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Hi its a BTHub4-28ZH

 

 

 

 WBC ADSL 2+     Up to 3

 

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JU73
Aspiring Contributor
510 Views
Message 4 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

WBC ADSL 2 + Up to 3    Downstream Line and 2.5 to 6.5 Downstream Range

ADSL Max Up to 3 Downstream Line and 2 to 5.5 Downstream range

WBC Fixed rate 1

Fixed rate 1

 

Bridge Tap U

VRI N

NTEFaceplate N

 

sorry i couldnt copy the actual results so had to type manually

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Distinguished Sage
Distinguished Sage
505 Views
Message 5 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Please could you provide the actual connection speeds?

https://community.bt.com/t5/Announcements-Guides-Community/Broadband-Top-Tips-to-get-help-on-the-for...

There is a Youtube video link on that page.

 

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JU73
Aspiring Contributor
477 Views
Message 6 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

download speed 0.55mbps

upload speed 0.23mbps

ping latency 88.50ms

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Distinguished Sage
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Message 7 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

What exchange and cabinet number?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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JU73
Aspiring Contributor
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Message 8 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Ingrebourne
Cabinet 50
Thanks
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Distinguished Sage
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Message 9 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Have you tried putting your number into the Openreach when and where site? If so, what stage is the cabinet showing as?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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JU73
Aspiring Contributor
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Message 10 of 21

Re: SLOW SPEEDS- NEW BUILD PROPERTY!!

Says fibre enabled for that cabinet but on the left it says we don't have plans for your area yet so I don't know tbh
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