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rpdmallett
Aspiring Contributor
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Message 1 of 18

Slow ADSL Upload - capped at 448?

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Hi - I'm hoping there are some modders out there who could help?

 

A recent connection (2nd line) is stuck at 448k upload at 23dB SNR.  Download is 8M (6dB SNR).  So I'm guessing I'm stuck on ADSL Max.

 

BT say my exchange isn't ADSL 2+ equipped - haha!  But of course it is, since I get:

 

BT BROADBAND AVAILABILITY CHECKER

Telephone Number xxxxxxxxxx on Exchange FAVERSHAM is served by Cabinet xx

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

WBC ADSL 2+Up to 1--1 to 3.5Available
WBC ADSL 2+ Annex MUp to 1Up to 0.51 to 3.5Available
ADSL MaxUp to 1--0.75 to 2.5Available
WBC Fixed Rate----Available
Fixed Rate----Available
Other Offerings
Copper Multicast------Available

 

 

A different line to the same house (via Sky) gives me 8M download & 950 upload, so I know my line can do it.

 

Can anyone help me get changed to ADSL 2+?

 

The two lines are load-balanced, which works pretty well, but I'd prefer the 2nd line to match the 1st 🙂

 

Thanks,

Richard

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17 REPLIES 17
Distinguished Sage
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Message 2 of 18

Re: Slow ADSL Upload - capped at 448?

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You are on ADSL MAX You need to post your hub stats and then the Mods may be able to help in getting you moved to ADSL2+
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Distinguished Sage
Distinguished Sage
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Message 3 of 18

Re: Slow ADSL Upload - capped at 448?

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The forum mods can try and get you upgraded to adsl2  they will post a contact us link. 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email



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rpdmallett
Aspiring Contributor
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Message 4 of 18

Re: Slow ADSL Upload - capped at 448?

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Home Hub 4 shows the following in the logs:

 

22:00:41, 22 Oct.( 65.870000) DSL is up
22:00:40, 22 Oct.( 64.420000) DSL noise margin: 23.00 dB upstream, 6.00 dB downstream
22:00:40, 22 Oct.( 64.350000) DSL line rate: 448 Kbps upstream, 8032 Kbps downstream
22:00:07, 22 Oct.( 31.820000) WAN Auto-​sensing running.

 

Thanks

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Moderator
Moderator
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Message 5 of 18

Re: Slow ADSL Upload - capped at 448?

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Hi rpdmallett,

 

Welcome to the forum and thanks for your post!

 

This is a weird one.  I mean, you're getting a much faster downstream speed than what the availability checker says you should get but hey, who's arguing with that! Smiley Very Happy

 

Send over your details and we'll check this out from here.  Click on my username and under the "about me" section you'll see the link to get in touch with us.

 

Cheers

 

Robbie

 

 

Community ModeratorRobbieMac
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rpdmallett
Aspiring Contributor
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Message 6 of 18

Re: Slow ADSL Upload - capped at 448?

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Thanks - I've now done that.

 

(The checker was saying upto 14M download a week ago, then dropped drastically - but my actual speeds haven't changed since the line was isntalled.)

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rpdmallett
Aspiring Contributor
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Message 7 of 18

Re: Slow ADSL Upload - capped at 448?

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Thanks to the mods - now upload is doubled to 896k 🙂

 

Great work - thanks!

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Distinguished Sage
Distinguished Sage
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Message 8 of 18

Re: Slow ADSL Upload - capped at 448?

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Did you get much change in down speed or much the same?



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rpdmallett
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Message 9 of 18

Re: Slow ADSL Upload - capped at 448?

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Hi,

 

It's now back to 444kbps 😞

 

DSL noise margin: 21.50 dB upstream, 6.00 dB downstream

DSL line rate: 444 Kbps upstream, 9528 Kbps downstream

 

It must have switched back a few weeks ago without noticing - although my kids have been complaining about a bad ping for a while...

 

Any mods out there that can take a peek at this again?

 

Thanks,

Richard

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Distinguished Sage
Distinguished Sage
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Message 10 of 18

Re: Slow ADSL Upload - capped at 448?

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you are still on adsl2 and have not switched back to adslmax

 

This can happen if you have drops in connection and maybe manual resets trying to get speed back  check logs and see if there are quite a few resets with short conenction times   if problem is dropping connection then you need to fiind the cause otherwise and manual intervention will just end up back where you are in no time



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