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rpdmallett
Aspiring Contributor
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Message 11 of 18

Re: Slow ADSL Upload - capped at 448?

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Hi,

 

Thanks for checking.

 

There haven't been any random dropouts - but we've had a few power cuts recently due to an underground cable about 0.5 mile away giving in.  Obviously that drops the line for a few hours at a time.

 

So I guess I just have to wait for things to settle down?  Any idea how long that will take?

 

Thanks,

Richard

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Distinguished Sage
Distinguished Sage
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Message 12 of 18

Re: Slow ADSL Upload - capped at 448?

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you need at least 3/5 days with stable connection  - no drops/resets/power cuts and if still low then post the 2 lines of stats from logs including date and maybe mods will help



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rpdmallett
Aspiring Contributor
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Message 13 of 18

Re: Slow ADSL Upload - capped at 448?

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HI,

 

Thanks for the comments - still got the same problem after re-booting just now:

 

09:59:23, 03 Jun.( 102.520000) DSL noise margin: 22.70 dB upstream, 3.00 dB downstream
09:59:22, 03 Jun.( 101.410000) DSL line rate: 444 Kbps upstream, 11284 Kbps downstream

 

Quite a low 3dB downstream, giving me a high data-rate - but it's the upstream data-rate boost that I need.

 

Thanks for any help on this.

 

Richard

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Distinguished Sage
Distinguished Sage
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Message 14 of 18

Re: Slow ADSL Upload - capped at 448?

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see if mods can help get up speed improved  thye will post contact us link here 




contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 1/2 working days either by phone or email



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Moderator
Moderator
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Message 15 of 18

Re: Slow ADSL Upload - capped at 448?

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Hi @rpdmallett and thanks for posting.

 

I'll be able happy to check if there's any way to improve the upload connection for you. Can you please drop me over an email with your details? You'll get the contact the moderatos link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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rpdmallett
Aspiring Contributor
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Message 16 of 18

Re: Slow ADSL Upload - capped at 448?

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All sorted - many thanks!  Richard

 

04:07:10, 06 Jun.(111150.180000) DSL noise margin: 6.00 dB upstream, 3.10 dB downstream
04:07:09, 06 Jun.(111149.260000) DSL line rate: 1031 Kbps upstream, 10840 Kbps downstream
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Distinguished Sage
Distinguished Sage
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Message 17 of 18

Re: Slow ADSL Upload - capped at 448?

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Looks better now



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Distinguished Sage
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Message 18 of 18

Re: Slow ADSL Upload - capped at 448?

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Start your own thread and post the results for your telephone number from this checker http://www.dslchecker.bt.com
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