The broadband connection that I am receiving is much lower than suggested when I originally signed up.
I spoke to a Technical advisor on sunday as the I was getting a speed of 0.6mbps and asked them to reset my profile. I was advised that I would get a speed of approx 6mbps.
Nothing improved in my connection over the next couple of days so I phoned again and was told that a technical advisor would phone me back this evening which has not happened so was hoping someone on here will be able to help.
Things have got slightly better today and my connection has creeped back up to around 1mbps but this is stil obviously nowhere near the speed advertised.
My stats are as follows:
with your attenuation I would be hoping for about 5mb on a good line with no noise problems.
your connection time is only 3+hrs is that due to the router resetting or manual reset?
are you connected to the test socket or master socket? do you have other sockets apart from the master?
the accelrator is really intended for customers who have extension sockets as te accelerator is to reduce the noise cause by the bellwire from extension wiring. have you tried connecting to the test socket without the accelerator and post your stats
are these stats with the router connected directly to the test socket via a filter?