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jzk841
Newbie
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Message 1 of 4

Slow Broadband Speed

Hi, recently has a fualt fixed by yourselves to my broadband, since that date (1 week ago) The speed has been very poor.

 

I live in a rural area and therefore its not a high speed, but evry little helps ! 

 

I used to get about 3mb  before the Fault.

 

my results are as follows, I did a reset this morning, but prior to that it was stable for 5 days.

 

Any help appreciated.

 

For Info I have anohter BT broadband Line into my property that runs at 3mb. (work)

 

 

 Download speedachieved during the test was - 1.39 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :3.04 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

 

 

roduct Name:

HomeHub4

2.

Serial number:

 

3.

Firmware version:

v0.07.03.30329-BT (Type B) Last updated 18/11/2016

4.

Board version:

01A

5.

DSL uptime:

0 days, 00:00:56

6.

Data Rate:

448 / 1856

7.

Maximum Data Rate:

996 / 2012

8.

Noise Margin:

18.0 / 15.3

9.

Line Attenuation:

30.5 / 51.0

10.

Signal Attenuation:

0.0 / 51.0

11.

Data sent/received:

0.1 MB / 0.1 MB

 

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Slow Broadband Speed

Welcome to this forum.
This is a customer to customer forum only,

 

This is where customers help each other get the most out of BT products & services.

Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself

 

Please read this post, as it explains how your speed recovers.

 

https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/How-to-speed-up-return-to-normal-ADSL-speeds...

 

 

 

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jzk841
Newbie
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Message 3 of 4

Re: Slow Broadband Speed

Thanks Keith

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Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Slow Broadband Speed

Yes, its just a case of waiting.

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