Any help and advice gratefully received.
Our broadband is never fast at the best of times but has been pathetic recently running at a download of 0.35Mbps.
We stay on an island and landline maintenance is to such a low standard that it would not be tolerated on the mainland. Frequent runs of cable are over ground, ie not on poles, but literally over ground, running along and across ditches, over farm tracks, along road verges etc. Running in this way breakages are frequent and repairs are always to joint in yet another piece of cable rather than effect a more permanent repair. Perhaps I should be asking the question why our landline still works rather than why the broadband is so slow? Enough of this digression................
Since our most recent landline fault on 1st August ( this took 15 days to effect a repair ) broadband has been very poor. From past experience and frequent lengthy but ineffective calls to BT faults all the house wiring is bypassed with the BT Home Hub 3 is connected to the inner socket on master socket. My PC is connected by ethernet to the Home Hub via a filter. Both the Home Hub 3 and filter are less than two months old.
Testing carried out from the remote Helpdesk suggests that there are fault(s) on the line but local engineering staff appear to be able to close down these fault reports without materially improving the situation or contacting me as the customer.
From the ADSL status information from my Hub which I have provided below can someone advise what Broadband speed is attainable and how I can go about getting it ?
Your line attenuation is huge, the largest value I have ever seen. That could mean you have a bad joint somewhere along the line - in fact I hope it does because otherwise I don't think anything can be done. Is the phone line quiet when nobody is speaking?
For phone purposes the line is quiet - there is no background that I can hear using 17070 quiet line test
I reset router to factory settings at 12:00 today on instruction of help desk. Since then the router must have dropped connection at least once because of the length of connection time. I do tend to leave router switched on 24/7 .
It is almost 7 days since the "repair" of the landline was completed and in that time it looks as if it has not achieved 3+ days of stable connection.
Little hope of being able to keep the hub running 24/7.
It's reset again and downstream is even slower than before
Checked again this morning. Hub had reset at approx 8:30 and may have also reset several times through the night.
If the Hub cannnot run for an extended period to "heal" itself and Openreach are not prepared to trace and fix duff connections Broadband for us is in limbo. What mechanisms are there for raising complaints before taking the ultimate step of telling BT what to do with their Broadband ?
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