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Message 11 of 26

Re: Slow Broadband.

Maybe why other ISP's have more preference over BT in that sense then.

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Distinguished Sage
Distinguished Sage
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Message 12 of 26

Re: Slow Broadband.

Only TT is shown as an LLU provider on th OP's exchange 



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Distinguished Sage
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Message 13 of 26

Re: Slow Broadband.

@William_Grimsley

 

if you look on the samknows site you will see a list of LLU exchanges for any exchage you select

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Message 14 of 26

Re: Slow Broadband.

@john46, thanks.

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Distinguished Sage
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Message 15 of 26

Re: Slow Broadband.

hope it helps you a little
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newpersn
Aspiring Contributor
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Message 16 of 26

Re: Slow Broadband.

Back to my problem

I can't even stream a radio station. There's nothing else using the connection.
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Distinguished Sage
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Message 17 of 26

Re: Slow Broadband.

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/
if you have a Homehub 4 or 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/
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newpersn
Aspiring Contributor
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Message 18 of 26

Re: Slow Broadband.

Hub:


Product Name:

HomeHub4


2.

Serial number:

+076281+1612001240


3.

Firmware version:

v0.07.03.30329-BT (Type B) Last updated 1/7/2016


4.

Board version:

01B


5.

DSL uptime:

1 days, 23:16:13


6.

Data Rate:

448 / 8128


7.

Maximum Data Rate:

1016 / 8380


8.

Noise Margin:

21.0 / 6.5


9.

Line Attenuation:

15.5 / 22.5


10.

Signal Attenuation:

0.0 / 22.5


11.

Data sent/received:

0.2 GB / 3.0 GB


12.

Broadband username:

bthomehub@btbroadband.com


13.

BT Wi-fi:

Yes


14.

2.4GHz wireless network/SSID:

BTHub4-QRCF


15.

2.4GHz wireless connections:

Enabled (802.11 b/g/n (up to 144 Mb/s))


16.

2.4GHz wireless security:

WPA & WPA2 (Recommended)


17.

2.4GHz wireless channel:

Automatic (Smart Wireless)


18.

5GHz wireless network/SSID:

BTHub4-QRCF


19.

5GHz wireless connections:

Enabled (802.11 n (up to 300 Mb/s))


20.

5GHz wireless security:

WPA2 Only


21.

5GHz wireless channel:

Automatic (Smart Wireless)


22.

Firewall:

Default


23.

MAC Address:

d4:63:fe:54:5a:c8


24.

VPI/VCI:

0/38


25.

Modulation:

G.992.1(DMT)


26.

Latency type:

Fast


27.

Software variant:

-


28.

Boot loader:

0.5.0-BT (Wed Nov 12 11:47:59 2014)

 

Speedtest:

Speedtest1.png

Speedtest2.png

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newpersn
Aspiring Contributor
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Message 19 of 26

Re: Slow Broadband.

My pings

 

C:\Users\xxxx>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=832ms TTL=55
Reply from 8.8.8.8: bytes=32 time=641ms TTL=55
Reply from 8.8.8.8: bytes=32 time=556ms TTL=55
Reply from 8.8.8.8: bytes=32 time=766ms TTL=55

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 556ms, Maximum = 832ms, Average = 698ms

 

C:\Users\xxxx>ping bbc.co.uk

Pinging bbc.co.uk [212.58.244.22] with 32 bytes of data:
Reply from 212.58.244.22: bytes=32 time=1050ms TTL=50
Reply from 212.58.244.22: bytes=32 time=1049ms TTL=50
Reply from 212.58.244.22: bytes=32 time=1058ms TTL=50
Reply from 212.58.244.22: bytes=32 time=1063ms TTL=50

Ping statistics for 212.58.244.22:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1049ms, Maximum = 1063ms, Average = 1055ms


C:\Users\xxxx>ping www.yahoo.co.uk

Pinging src.g03.yahoodns.net [77.238.184.150] with 32 bytes of data:
Reply from 77.238.184.150: bytes=32 time=980ms TTL=51
Reply from 77.238.184.150: bytes=32 time=1077ms TTL=51
Reply from 77.238.184.150: bytes=32 time=1042ms TTL=51
Reply from 77.238.184.150: bytes=32 time=1051ms TTL=51

Ping statistics for 77.238.184.150:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 980ms, Maximum = 1077ms, Average = 1037ms

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Distinguished Sage
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Message 20 of 26

Re: Slow Broadband.

Could you please run the further diagnostic part of the speedtest and post back the full results of the test this must be done using a wired connection
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