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Message 1 of 12

Slow broadband, profile showing stuck at 1MB?

Hi all,

 

For the past week I've been having very slow speeds (well, my max has been 3MB so guess that's slow anyway :P) on my broadband, currently it's down to 1Mb/s.

I'm plugged into the test socket of master socket, changed my dsl cable and tried 2 routers.

Done a speedtest and here are results

 

 Downstream Test: 

 

 

 -provides background information.

 Download  Speed
 0.87 Mbps
  
0 Mbps1 Mbps
Max Achievable Speed

 

 Download speed
 

 

achieved during the test was - 0.87 Mbps
 For your connection, the acceptable range of speeds
 

 

 is 0.4 Mbps-1 Mbps.
 IP Profile for your line is - 1.01 Mbps


2. Upstream Test: 

 

 

 -provides background information.

 Upload Speed
 0.81 Mbps
  
0 Mbps0.83 Mbps
Max Achievable Speed

 

Upload speed
 

 

 achieved during the test was - 0.81Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

Here are my router stats

 

xDSL
ModeADSL_2plus
Traffic TypeATM
StatusUp
Link Power StateL0
 
 DownstreamUpstream
Line Coding (Trellis)OnOff
SNR Margin (dB)6.05.6
Attenuation (dB)61.536.3
Output Power (dBm)18.112.0
Attainable Rate (Kbps)2824832
 
Rate (Kbps)1148

630

 

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11 REPLIES 11
Highlighted
Contributor
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Message 2 of 12

Re: Slow broadband, profile showing stuck at 1MB?

Meant to add, how do I go about getting a profile reset? I ran through the troubleshooter but it doesn't do much once I tell it I'm not running BT hub hardware.

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 3 of 12

Re: Slow broadband, profile showing stuck at 1MB?

Your stats don't show internet connection time but from your connection speed have you been having problems with router dropping connection or manual resets trying to get improved speed or maybe both

your profile is based on your connection speed so to get a higher profile you need a faster speed. If you maintain a stable connection then DLM should improve your connection speed which in turn will increase your profile and give an increased download speed.  Could take 7/10 days stable maybe sooner



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Contributor
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Message 4 of 12

Re: Slow broadband, profile showing stuck at 1MB?

Is there no way someone can just reset the profile? It's down to syncing at 570k now since the line disconnected a few times in the storm. Seems ridiculous that because of that I have to wait 7-10 days for it to come back up.

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Distinguished Sage
Distinguished Sage
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Message 5 of 12

Re: Slow broadband, profile showing stuck at 1MB?

any reset will be pointless if you are still suffering disconnections as you would be back to where you are in no time



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Beginner
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Message 6 of 12

Re: Slow broadband, profile showing stuck at 1MB?

Don't complain, if I could get this speed all the time I would be delighted!
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Contributor
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Message 7 of 12

Re: Slow broadband, profile showing stuck at 1MB?

It's now been synced at 284k for a week, how do I actually go about getting this reset, it's ridiculous now. 

 

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Distinguished Sage
Distinguished Sage
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Message 8 of 12

Re: Slow broadband, profile showing stuck at 1MB?


@castlemaster wrote:

It's now been synced at 284k for a week, how do I actually go about getting this reset, it's ridiculous now. 

 


Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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Distinguished Sage
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Message 9 of 12

Re: Slow broadband, profile showing stuck at 1MB?

can you repost router stats including dsl connection time



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Message 10 of 12

BRAS/Profile reset please?

i there,

 

I've had a problem with my speed for about 3 weeks now, it's still only synching at 1.2MB whereas it normally syncs at ~2.5-3mb, how do I go about just getting my profile reset please. 

And yes, line was stable for about a week with no drops etc. etc.

Just want a profile reset please.

Thanks

 

xDSL
ModeADSL_2plus
Traffic TypeATM
StatusUp
Link Power StateL0
 
 DownstreamUpstream
Line Coding (Trellis)OnOff
SNR Margin (dB)7.93.7
Attenuation (dB)60.535.6
Output Power (dBm)17.612.0
Attainable Rate (Kbps)2492540
 
Rate (Kbps)1150336
 
MSGc (# of bytes in overhead channel message)5734
B (# of bytes in Mux Data Frame)610
M (# of Mux Data Frames in FEC Data Frame)14
T (Mux Data Frames over sync bytes)42
R (# of check bytes in FEC Data Frame)610
S (ratio of FEC over PMD Data Frame length)0.18774.0000
L (# of bits in PMD Data Frame)554108
D (interleaver depth)1602
Delay (msec)82
INP (DMT symbol)6.500.50
 
Super Frames54105793177652
Super Frame Errors347134
RS Words13634656523866642
RS Correctable Errors8858566611838
RS Uncorrectable Errors281460
 
HEC Errors1085202
OCD Errors650
LCD Errors650
Total Cells17364586850704171
Data Cells3788163142
Bit Errors4862512551
 
Total ES13476
Total SES11
Total UAS2525
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