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pophar65
Aspiring Contributor
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Message 1 of 41

Slow broadband speed - connection dropping - banded profile??

Hi,

 

We've always had a problem with our connection dropping at least once a day since we first moved house but now our speed has been significantly reduced. From what I've read of other customer experiences, it sounds like the multiple loss of connections has put our account into a banded profile?? We've tried resolving our connection issues prior to the shocking drop in speed - new filters etc. but nothing seems to have worked. So we know that the 3 day waiting period before the banding can be removed would be impossible to achieve currently. Please could you help??

 

Here are the ADSL settings as shown in the hub manager.

 

Connection Information
Line state:Connected
Connection time:0 days, 00:35:44
Downstream:207.4 Kbps
Upstream:812.8 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):14.7 dB / 8.1 dB
Line attenuation (Down/Up):48.3 dB / 28.9 dB
Output power (Down/Up):16.7 dBm / 12.4 dBm
FEC Events (Down/Up):1325 / 241
CRC Events (Down/Up):0 / 142
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 720
Error Seconds (Local/Remote):0 / 19
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40 REPLIES 40
Distinguished Sage
Distinguished Sage
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Message 2 of 41

Re: Slow broadband speed - connection dropping - banded profile??

it could well be a banded profile due to disconnections

 

are you connected to test socket with new filter?

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone  if cordless then dull hum normal



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pophar65
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Message 3 of 41

Re: Slow broadband speed - connection dropping - banded profile??

Yes, new filter attached. Tried quiet line test. My phone is cordless - I didn't hear any low hum but did get a soft white noise sort of sound?
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Distinguished Sage
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Message 4 of 41

Re: Slow broadband speed - connection dropping - banded profile??

was quiet line test from test socket?  sorry are you connected to test socket now?



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pophar65
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Message 5 of 41

Re: Slow broadband speed - connection dropping - banded profile??

Yes, I connected to test socket with filter attached for quiet line test. Still connected to test socket.

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Distinguished Sage
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Message 6 of 41

Re: Slow broadband speed - connection dropping - banded profile??

is the connection still holding from your last stats post?  have you been in test socket for long or just moved there?



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pophar65
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Message 7 of 41

Re: Slow broadband speed - connection dropping - banded profile??

It's been connected to the test socket for about an hour now. The drop outs usually happen at night - 9.30ish usually.

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pophar65
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Message 8 of 41

Re: Slow broadband speed - connection dropping - banded profile??

Should add that no drop outs have happened in last hour.

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Distinguished Sage
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Message 9 of 41

Re: Slow broadband speed - connection dropping - banded profile??

well try and stay in test socket and repost stats again tonight and hopefully it will remain stable

 

were the stats you posted from the test socket?



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pophar65
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Message 10 of 41

Re: Slow broadband speed - connection dropping - banded profile??

Ok will do. No, earlier stats were from this morning before I moved it to test socket. These are current stats. Will repost again tonight.

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 01:05:59
Downstream:287.1 Kbps
Upstream:1.009 Mbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:Unknown or no mode configured
Latency type:Interleaved
Noise margin (Down/Up):9.8 dB / 4.2 dB
Line attenuation (Down/Up):44.8 dB / 26.2 dB
Output power (Down/Up):17.8 dBm / 12.7 dBm
FEC Events (Down/Up):393 / 134
CRC Events (Down/Up):0 / 33
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 11
Error Seconds (Local/Remote):20 / 20
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