We've always had a problem with our connection dropping at least once a day since we first moved house but now our speed has been significantly reduced. From what I've read of other customer experiences, it sounds like the multiple loss of connections has put our account into a banded profile?? We've tried resolving our connection issues prior to the shocking drop in speed - new filters etc. but nothing seems to have worked. So we know that the 3 day waiting period before the banding can be removed would be impossible to achieve currently. Please could you help??
Here are the ADSL settings as shown in the hub manager.
it could well be a banded profile due to disconnections
are you connected to test socket with new filter?
try quiet line test dial 17070 option 2 should be quiet and best with corded phone if cordless then dull hum normal
was quiet line test from test socket? sorry are you connected to test socket now?
Yes, I connected to test socket with filter attached for quiet line test. Still connected to test socket.
is the connection still holding from your last stats post? have you been in test socket for long or just moved there?
It's been connected to the test socket for about an hour now. The drop outs usually happen at night - 9.30ish usually.
Should add that no drop outs have happened in last hour.
well try and stay in test socket and repost stats again tonight and hopefully it will remain stable
were the stats you posted from the test socket?
Ok will do. No, earlier stats were from this morning before I moved it to test socket. These are current stats. Will repost again tonight.