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Cowpat
Newbie
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Message 1 of 2

Slow broadband that never gets fixed.

I have now been getting low broadband since I moved into my home in August 2013. 3.5 Mb/s is the best I can get and I'm just south of Gatwick but it keeps on dropping to 0.85 mb/s. All I get from BT are either it's a problem at the exchange and it will be fixed within the hour. Then when it isn't I call back only to be told its on the line and its 48 hours. This is a routine that happens about every 2 months.

 

Each time it happens I can expect to waste over an hour on the phone. I've been told I can expect up to 7 Mb/s but never have achieved that and I'm 1.4 miles from the exchange as the cable goes and not as the crow flies.

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Slow broadband that never gets fixed.

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).


are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

can you enter your phone number and post results remembering to delete number first  https://www.btwholesale.com/includes/adsl/main.html


Someone may then be able to offer help/assistance/suggestions to your problem

 

 

 

test socket.jpg



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