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Rrratty
Aspiring Contributor
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Message 21 of 26

Re: Slow connection and no help from call centre.

How can it change so much from the same line though?
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Distinguished Sage
Distinguished Sage
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Message 22 of 26

Re: Slow connection and no help from call centre.

Try using the test socket nd see if that helps



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Rrratty
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Message 23 of 26

Re: Slow connection and no help from call centre.

This is the results from the test socket.
1. Product Name: HomeHub4
2. Serial number: +076281+1523008253
3. Firmware version: v0.07.01.0910-BT (Type B) Last updated [Unknown]
4. Board version: 01A
5. DSL uptime: 0 days, 00:01:10
6. Data Rate: 704 / 1743
7. Maximum Data Rate: 708 / 1784
8. Noise Margin: 6.0 / 6.1
9. Line Attenuation: 41.9 / 64.0
10. Signal Attenuation: 41.9 / 62.7
11. Data sent/received: 0.4 MB / 5.1 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: No
14. 2.4GHz wireless network/SSID: BTHub4-9GZR
15. 2.4GHz wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4GHz wireless security: WPA & WPA2 (Recommended)
17. 2.4GHz wireless channel: Automatic (Smart Wireless)
18. 5GHz wireless network/SSID: BTHub4-9GZR-5ghz
19. 5GHz wireless connections: Enabled (802.11 n (up to 300 Mb/s))
20. 5GHz wireless security: WPA2 Only
21. 5GHz wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 5c:dc:96:6b:f0:c3
24. VPI/VCI: 0/38
25. Modulation: G.992.5(ADSL2+)
26. Latency type: Fast
27. Software variant: -
28. Boot loader: 0.4.3-BT (Mon Jun 9 14:23:56 2014)
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Distinguished Sage
Distinguished Sage
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Message 24 of 26

Re: Slow connection and no help from call centre.

the connection time is only 1 hr is that due to move to test socket or router dropping conenction?  your connection speed has reduced as your noise margin is now at normal 6db whereas before it was 4.8db

 

with your current attenuation the exoected speed is about 1.7/2mb  enter your attenuation here

 

 

check speed



 



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Rrratty
Aspiring Contributor
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Message 25 of 26

Re: Slow connection and no help from call centre.

It's actually 1min 10secs. It was tested as soon as I plugged it in. I know it sounds a bit daft but I have noticed slower speeds and dropped connections when it's windy.
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Distinguished Sage
Distinguished Sage
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Message 26 of 26

Re: Slow connection and no help from call centre.

I obviously misread time so it is bthe result of change to test socket.

 

if you have overhead cables do they go though any tree branches that you can see which could cause problems duing windy conditions



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