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DavidHerron
Beginner
295 Views
Message 11 of 25

Re: Slow connection since activation

We completed this a few times, there was either nothing or there was some very faint noise which we were told to expect when using a cordless phone.

 

Shortly after the last post the connection changed again.

00:37:51, 08 Aug. ( 6971.310000) DSL noise margin: 6.00 dB upstream, 9.30 dB downstream

00:37:51, 08 Aug. ( 6971.240000) DSL line rate: 96 Kbps upstream, 512 Kbps downstream

 

Line state: Connected

Connection time: 0 days, 08:40:58

Downstream:  512 Kbps

Upstream: 96 Kbps

 

 Download speed achieved during the test was - 0.13 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :0.51 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

 

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Distinguished Sage
Distinguished Sage
288 Views
Message 12 of 25

Re: Slow connection since activation

if you can hear any noise hiss/crackle then you need to report phone fault to 151 with no mention of broadband  you need to get noise fixed as it is seriously affecting your broadband



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DavidHerron
Beginner
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Message 13 of 25

Re: Slow connection since activation

Tech team have advised that there are no issues with the phone.

 

However using the phone this morning seems to have reset the hub.

 

Line state: Connected

Connection time: 0 days, 01:35:19

Downstream: 7.938 Mbps

Upstream: 448 Kbps

 

However speed tests show;

 

 Download speed achieved during the test was - 0.13 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

 

And I am directly connected via ethernet.

 

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Distinguished Sage
Distinguished Sage
267 Views
Message 14 of 25

Re: Slow connection since activation

your conenction speed has returned to normal after the reset 1.5hrs ago.  you now have max connection speed for adslmax.  the problem is your profile is rock bottom after previous low speeds and you now need to stay connected 24/7 for 3/5 days maybe sooner and profile should correct itself to 7.15mb based on your current speed



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DavidHerron
Beginner
259 Views
Message 15 of 25

Re: Slow connection since activation

I would not have a problem doing this however this is the router activity from during the day while I was at work.

 

15:45:58, 09 Aug.(15465.630000) DSL noise margin: 7.00 dB upstream, 9.30 dB downstream
15:45:58, 09 Aug.(15465.560000) DSL line rate: 128 Kbps upstream, 544 Kbps downstream
15:45:45, 09 Aug.(15453.340000) DSL is down after 256 minutes uptime

15:55:12, 09 Aug.(16020.410000) DSL noise margin: 25.00 dB upstream, 12.60 dB downstream
15:55:12, 09 Aug.(16020.340000) DSL line rate: 448 Kbps upstream, 8128 Kbps downstream
15:55:00, 09 Aug.(16007.840000) DSL is down after 8 minutes uptime

15:55:53, 09 Aug.(16061.040000) DSL noise margin: 6.00 dB upstream, 9.20 dB downstream
15:55:53, 09 Aug.(16060.970000) DSL line rate: 128 Kbps upstream, 544 Kbps downstream
15:55:38, 09 Aug.(16045.730000) DSL is down after 0 minutes uptime

16:22:58, 09 Aug.(17685.950000) DSL noise margin: 6.00 dB upstream, 9.20 dB downstream
16:22:58, 09 Aug.(17685.880000) DSL line rate: 96 Kbps upstream, 544 Kbps downstream
16:22:43, 09 Aug.(17670.930000) DSL is down after 26 minutes uptime

 

Currently connected at;

 

Line state: Connected
Connection time: 0 days, 17:38:48
Downstream: 544 Kbps
Upstream: 96 Kbps

Download speed achieved during the test was - 0.34 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional Information:
Your DSL Connection Rate :0.54 Mbps(DOWN-STREAM), 0.1 Mbps(UP-STREAM)
IP Profile for your line is - 0.35 Mbps

 

 

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Distinguished Sage
Distinguished Sage
257 Views
Message 16 of 25

Re: Slow connection since activation

does the hub drop conenction if your receive and/or make a call?



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DavidHerron
Beginner
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Message 17 of 25

Re: Slow connection since activation

We dont use the landline, however as I have previously stated when Ive done the quiet line test it had caused the hub to reset its connection

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Distinguished Sage
Distinguished Sage
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Message 18 of 25

Re: Slow connection since activation

is it possible to phone you home from mobile and see if that drops connection please

 

if conenction drops on receiving and or making calls then that is normally a high resistance fault and needs reporting as a phone fault to 151 no mention of a broadband fault.  if you get that fixed it will help your broadband



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DavidHerron
Beginner
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Message 19 of 25

Re: Slow connection since activation

Still having issues with this, phone tech seem to be no help at all to a point where I've been told theres nothing more they can do.

 

Ive also been advised that the noise I am hearing is normal for a cordless phone.

 

 

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Distinguished Sage
Distinguished Sage
236 Views
Message 20 of 25

Re: Slow connection since activation

Normally a dull hum is normal on a cordless phone. Did you try with your mobile to see if that dropped your internet connection if you phoned home number?


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