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mark73
Newbie
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Message 1 of 4

Slow internet several machines connected to router a problem?

I have a number of machines connected to my Router (PS3 and three PC’s). I have checked my account and i am meant to be on an upto 8MB connection according to the internet but my router always connects at 288kb up and 2272kb down stream. With a throughput of around 1400kb. I have checked for several websites and this site (BT broadband problems) recommended to post my question here.
What could be the problem? To many pc connected?

 

Thanks for your time and help!

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Guru
Guru
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Message 2 of 4

Re: Slow internet several machines connected to router a problem?

Hi mark73,

 

You will either be on the ADSLMax (upto 8mbps) service or if your exchange has been BTw 21cn upgraded you maybe on the ADSL2/2+ (upto 12/20mbps) service depending on your line quality and length.

However these upto speeds may not be the speeds you will get as ADSL broadband connections are very dependent on the distance from your property to the exchange and the quality of your line. The further away you are from your local exchange the slower your broadband speed will be.



To enable the community to help please can you post the information required as below:

Please see Keith's help guide here: Helping forum members to help you, it will go through some checks that are needed for us to help you.

 

1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket?   Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.

 

1b) Have you tried the Test Socket?

 

2) Can you please run a BT speed test (including IP Profile) http://speedtester.bt.com (not beta version)[Best done with a wired, Ethernet, connection] If the other link doesn't work you can try http://speedtest.btwholesale.com/ (also do further diagnostics)

 

3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.

 

4) please post adsl line statistics 



ADSL Line Statistic Help:

 

 If you have a BT Home Hub like the one below...

 

 

Then:

 

1) Go to http://192.168.1.254 or http://bthomehub.home

 

2) click Settings

 

3) Click Advanced Settings

 

4) Click Broadband

 

5) Click Connection or sometimes called ADSL (see picture Below)

 

adslconnection.png

 

The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)

 

 

You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"

 

There are more useful links on Keith's website here: If you have an ADSL connection, please select this link

Don't have a BT Homehub/Voyager?

 http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed

• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate


jac_95 | BT.com Help Site | BT Service Status
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Distinguished Sage
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Message 3 of 4

Re: Slow internet several machines connected to router a problem?

hi you are on a fixed speed 2Mb service the only way you are likely to get a faster speed is by re contracting and asking to be moved to one of the faster services please post back the information jac 95 has asked for and we can then help you further
Distinguished Sage
Distinguished Sage
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Message 4 of 4

Re: Slow internet several machines connected to router a problem?

can you post the stats as requested - it is possible that your line is quite long and a fixed speed gives best results or it could be you have not renewed your contract for a while and are still on the old fixed line



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