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wilko9
Aspiring Contributor
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Message 1 of 8

Slow speed has reduced

Hi,

We were getting >6Mb then all of a sudden the bb speed has reduced to <2Mb. Reported this to BT and spent hours on the phone troubleshooting but no change. Engineer came out and changed homehub to homehub 3 and fitted new line box but still exactly the same. Can anyone suggest why this is and what can be done to solve the problem.

ADSL Line Status
Connection Information
Line state:Connected
Connection time:2 days, 13:50:47
Downstream:7.938 Mbps
Upstream:448 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):8.3 dB / 23.0 dB
Line attenuation (Down/Up):32.2 dB / 19.0 dB
Output power (Down/Up):19.8 dBm / 11.9 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):375 / 37
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):493 / 0
Error Seconds (Local/Remote):262 / 30
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7 REPLIES 7
Guru
Guru
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Message 2 of 8

Re: Slow speed has reduced

Hi wilko9,

 

Your home hub is connected to the local exchange at 7.9mbps.

It sounds like your IP Profile is set at 2mbps.

 

please can you run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile. The post the results here.

 

Cheers

 


jac_95 | BT.com Help Site | BT Service Status
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wilko9
Aspiring Contributor
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Message 3 of 8

Re: Slow speed has reduced

Results from further diagnostics do show that the IP profile is 2Mb.

BT speed results.PNG

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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Slow speed has reduced

your profile is down to 2mb and may be stuck.  can you repost your adsl stats to show conenction time please.

 

if conenction time is 3+ days then you need to contact mods to get profile kidked into action 

contact mods

 



can take up to 5/6 working days for mods to contact you



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wilko9
Aspiring Contributor
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Message 5 of 8

Re: Slow speed has reduced

Hi, thanks for the reply. Been away for the week so not been able to monitor the status but connection this am shows only 6:45. I'm not aware of a power issue as other devices in the house have been ok. I'll monitor this week.

BT line status 20130713.JPG

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Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Slow speed has reduced

can you run btspeedtester and when first test completes run diagnostic test and post results - see if profile now 7.15mb



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wilko9
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Message 7 of 8

Re: Slow speed has reduced

Hi, thank you that seems to have done the trick, great job. Thanks for the help & support.

BT line status 20130720.JPG

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Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Slow speed has reduced

looks good just as expected - enjoySmiley Wink



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