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Message 1 of 4

Slow/ unreliable broadband after line upgrade

Approximemtly 2 months ago I received an email informing me that my phoneline was going to be upgraded to improve reliability and possibly speed and that it may take approximently 10 days for my line to settle. At this time I was recieving a steady broadband speed of around 3.5mbps. (Please note my router is the home hub 3 and is upgraded to the latest firmware).


The day after my line was upgraded the line seemed to be as good as before however this deteriorated and I am now recieving speeds that vary from 3mbps down to 1mbps and even 0.05mbps on one ocassion!


I tried contacting BT by phone however they didnt listen to me. They tried changing my router channel and then when my laptop, which I rarely use, wouldnt connect they said the wifi reciever on the laptop was to blame.


I was wondering if anyone else has experienced a similar problem after a so called "upgrade" and if anyone has any ideas or solutions.


Many Thanks



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Distinguished Sage
Distinguished Sage
Message 2 of 4

Re: Slow/ unreliable broadband after line upgrade

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter in your browser and navigate to adsl or use a-z, if netgear enter and run btspeedtester (MAC users may have problems) bt speedtester and post the results .

are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem

test socket.jpg

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Message 3 of 4

Re: Slow/ unreliable broadband after line upgrade









ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 00:54:09
Downstream:3.773 Mbps
Upstream:1.004 Mbps
ADSL Settings
Modulation:G.992.3 Annex A
Latency type:Interleaved
Noise margin (Down/Up):7.3 dB / 5.9 dB
Line attenuation (Down/Up):46.1 dB / 26.1 dB
Output power (Down/Up):17.7 dBm / 12.6 dBm
FEC Events (Down/Up):340444 / 213
CRC Events (Down/Up):0 / 32
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 9
Error Seconds (Local/Remote):0 / 0

i am not currently connected to my master socket as I found that my connection was less reliable using it than other sockets in my house.

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Distinguished Sage
Message 4 of 4

Re: Slow/ unreliable broadband after line upgrade

Have you connected to the test socket as shown in the picture aboveas the test socketeliminates all interior wiring band is a direct tithe exchanges the exchange

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