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brianhes
Aspiring Expert
151 Views
Message 1 of 4

Sluggish broadband and long ping times

Over the last few days, the broadband has been erratic. Checking the router stats everything looked fine, connection speed normal, but the ping times are execessive. Heres part of a trace.


Tracing route to www.bt.com [193.113.9.162]
over a maximum of 30 hops:

1 6 ms 5 ms 6 ms BThomehub.home [192.168.1.254]
2 1133 ms 1495 ms * 217.47.211.186
3 1645 ms 1551 ms 1690 ms 217.47.211.161
4 1292 ms 1641 ms 1148 ms 213.1.69.78
5 1497 ms 1268 ms 1429 ms 31.55.165.102
6 1670 ms 1658 ms 1630 ms 31.55.165.69
7 1541 ms 1323 ms 1351 ms 31.55.165.107
8 1724 ms 1546 ms 1377 ms 109.159.250.52
9 1060 ms 1607 ms 1713 ms 109.159.250.148
10 1579 ms 1678 ms 1739 ms core3-te0-0-0-33.faraday.ukcore.bt.net [213.121.193.9]

The normal first hop is normally 40-50 ms. Speed test gives 1mbs rather than the normal 3mbs, which would be expected with the extra delay.

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
148 Views
Message 2 of 4

Re: Sluggish broadband and long ping times

Could be CRC errors on your broadband connection due to line noise. This will slow things down as data to be retransmitted.

Check for noise on your phone line.

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brianhes
Aspiring Expert
135 Views
Message 3 of 4

Re: Sluggish broadband and long ping times

Just done quiet line test, slight ticking noise, but currently the ping time and speed is normal. The problem is intermittent

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Distinguished Sage
132 Views
Message 4 of 4

Re: Sluggish broadband and long ping times

there should be no noise on the line it needs to be resolved as a voice line fault with no mention of broadband in the call
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