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andy_p
Aspiring Contributor
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Message 1 of 18

So what is the contracted speed

Hi

 

I have another post entitled knotty problem that gives background.

 

So , Bt Broadband say my contracted rate is 1Mb/s  but when you run speedtest, it displays the acceptable range for my connection to be 4Mb/s - 21Mb/s

 

Who is correct?

 

Should I just move to Sky or Talk Talk who have LLU in my exchange?

 

Andy

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17 REPLIES 17
Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: So what is the contracted speed

You should have a letter at outset setting out you speed expected. The btspeedtester band you describe is quoted as almost standard and not specific to your connection

 

can you post stats from your router

 

the upgrade of your exchange to fibre will have no affect on your adsl connection as they are separate technologies

 

btspeedtester has been having problems recently with often slower than expected download speeds - there are other posts on the forum to this affect



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andy_p
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Message 3 of 18

Re: So what is the contracted speed

My broadband with BT goes way back. I had ISDN originally and I don't recall ever getting a minimum speed letter. My home hub , now gone the local recycling yard was the original! But I will post my stats next week when I get back home ... I did end up with a tap 3 exercise this a.m. which reported 0.0Mb/s download & 0.88 Mb/s upload!
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Distinguished Sage
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Message 4 of 18

Re: So what is the contracted speed

can yo u post the results of this checker https://www.btwholesale.com/includes/adsl/adsl.htm
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Distinguished Sage
Distinguished Sage
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Message 5 of 18

Re: So what is the contracted speed

If you enter your phone number and post the results it will an idea of speeds you should expect. Remember delete number. 

http://dslchecker.bt.com/adsl/adslchecker.welcome



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XRaySpeX
Recognised Expert
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Message 6 of 18

Re: So what is the contracted speed

Please post your full Router Stats. For a Home Hub see on here: Broadband Top Tips . Full router stats are key to any speed & connection issues.

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Distinguished Sage
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Message 7 of 18

Re: So what is the contracted speed

The OP is using a Billion router not a home hub
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XRaySpeX
Recognised Expert
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Message 8 of 18

Re: So what is the contracted speed

Eh, @john46, where? I do say "For a HH". If you don't have 1 you can ignore that bit but the 1st sentence stands in its own right.

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andy_p
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Message 9 of 18

Re: So what is the contracted speed

Exchange WOOLHAMPTON is served by Cabinet 6

 

ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date     Left in JumperOther Offerings     Availability Date       Premise environmentStatus

WBC ADSL 2+Up to 3--2 to 6Available--------
WBC ADSL 2+ Annex MUp to 3Up to 0.52 to 6Available--------
ADSL MaxUp to 2.5--1.5 to 5Available--------
WBC Fixed Rate1 ----Available--------
Fixed Rate1 ----Available--------
ADSL Multicast------Available--------
Bridge TapU       
VRIN       
NTEFaceplateN       
Last Test Date17-05-2017     
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andy_p
Aspiring Contributor
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Message 10 of 18

Re: So what is the contracted speed

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